Daniel Robledo Email & Phone Number

Greater New York City Area

• Maintain and update OS X (Yosemite) images using Casper Suite, as well as Windows 8.1 system images using SCCM 2012.• User, machine, and mailbox administration using Active Directory and Exchange management consoles.• PBX and voicemail server management.• Deploy and support IOS and Android smartphones.• Moves/adds/changes, including one large-scale move to another building.• Teleconferencing and A/V (projector) setup and support for meetings & conferences.• WebEx meeting creation and support.• Virtual Machine configuration and management using Hyper-V and VMware.• Remote access configuration and support: Cisco AnyConnect Client, Remote Desktop, Join.me, TeamViewer, and SCCM Remote Control Viewer.• Troubleshoot and resolve software and printing problems both on-site and remotely.• Documentation of all support calls as well as software/user configurations in the environment.• Development of Knowledge Base and internal Wiki of policies and procedures in desktop support.

420 Lexington Ave. (Graybar Building)

• Update Windows 7 laptop and desktop images on a bi-monthly basis using Symantec Ghost and Clonezilla as the imaging tools.• SCCM Project: implementing SCCM 2012 in order to remotely deploy applications and security updates throughout the entire Metro-North environment.• Laptop support specialist: CheckPoint Encryption & VPN, remote user training & support.• Windows 7 deployment and migration project: responsible for upgrading 1000+ Win XP users in the MNR desktop environment to Windows 7 PCs; all data and necessary applications are transferred as well in the migration. Hardware imaging & rollout of desktop PCs and laptops.• Software/OS support includes: Windows 7, Mac OS X, Microsoft Office, SharePoint, Outlook, Adobe Acrobat, Oracle data client, Symantec Endpoint Protection, DameWare, file & system recovery utilities, malware/adware scanners (McAfee, etc.).• Basic network troubleshooting and configuration: TCP/IP, DNS, WINS.• Test connectivity to switches and routers using ping, ipconfig, tracert, nbtstat, etc.• Remote access configuration and support: Remote Desktop, Checkpoint VPN, LogMeIn.• ODBC configuration including Oracle Data Clients and Sybase.• Virtual Machine configuration and management using XP Mode and VMware.• User and machine administration using Active Directory and Exchange management consoles.• Teleconferencing and A/V (projector) setup and support for meetings & conferences.• Manage calls in support queue for the group and various individuals when they were out; resolve and/or follow-up with any calls over a week old.

• Deploy and configure Android tablets in public schools.• Troubleshoot and resolve connectivity and application problems with the educational tablets.

Time Inc.

• Troubleshoot and resolve software problems, as well as repair hardware failures - on desktop, laptop, and workstation systems on both PC and Apple platforms.• Image and deploy PC and Mac desktop, laptop, and workstation systems.• Windows 7, OS X, and MS Office upgrades and migrations.• Set up, maintain, and troubleshoot problems with HP, Xerox, and Lexmark laser printers.• Moves/adds/changes, and worked in various departmental moves inside the Time-Life building.• Procurement and support for PC and Mac hardware upgrades, including peripherals such as scanners, external drives, webcams, digital cameras, headsets, tablets, modems.• Smartphone deployment and technical support including iPhone, Blackberry, and Android platforms; Avaya IP Phone configuration and support.• Remote and home office support including cable modems & routers.• Remote access configuration and support using Cisco VPN and Windows Remote Desktop.• Teleconferencing and audio-visual (projector) setup and support for meetings & conferences.• Software deployment & patch/update management (SCCM), hardware and software inventory, data backup.• Virtual Machine configuration and management using VMware and Windows Virtual PC.

• Deployed, maintained and repaired all PC and Mac systems for the school district.• Conduct workshops for teachers, administrators, and parents on computer basics.