Daniel Rocks Email & Phone Number

Richmond, California

o Developed a process to more efficiently manage existing inventory.• Able to more accurately fill orders. • More accurately maintain inventory levels to avoid stock-outs.• Increased ability to fill and ship orders in a timely manner.o Proactively assumed responsibility for all inbound communications, which eliminated confusion and increased department efficiency.• Increased order turnaround times.• Improved department communications.• Improved customer… Show more o Developed a process to more efficiently manage existing inventory.• Able to more accurately fill orders. • More accurately maintain inventory levels to avoid stock-outs.• Increased ability to fill and ship orders in a timely manner.o Proactively assumed responsibility for all inbound communications, which eliminated confusion and increased department efficiency.• Increased order turnaround times.• Improved department communications.• Improved customer satisfaction.o Special projects guru – I am a go-to-guy to address non-standard issues. I am a problem solver and love addressing a unique challenge.o Successfully reduced the majority of overage penalties from inaccurate material weight estimates. This saved the company from fees that can be as large as the initial shipping fee.o Identified a gap in our damaged goods claims process and personally resolved the problem with the vendor. This lead to significantly fewer denied claims from that point.o Lead the implementation, account creation, and training of Quantum View logistics and shipping software. Show less

o Sole licensed chiropractor for the entire clinic.• Examine, evaluate and diagnosis patients to establish medical necessity and best protocols for treatment of personal injury, auto accident, workman comp and insurance patients. • Keep and maintain thorough patient records, SOAP notes, revaluations and reports.• Develop and manage evidence-based patient treatment plans utilizing chiropractic adjustments, physiotherapy and myofascial therapy.• High patient satisfactory… Show more o Sole licensed chiropractor for the entire clinic.• Examine, evaluate and diagnosis patients to establish medical necessity and best protocols for treatment of personal injury, auto accident, workman comp and insurance patients. • Keep and maintain thorough patient records, SOAP notes, revaluations and reports.• Develop and manage evidence-based patient treatment plans utilizing chiropractic adjustments, physiotherapy and myofascial therapy.• High patient satisfactory rate.o Managed day-to-day business operations. Involved daily in every facet of the business, including human resources, business development, collections and accounting.o Personally hired and trained an entirely new office staff. o Successfully negotiated a mutually beneficial lease agreement in spite of pressure from new building owners to relocate the practice.o Lead the enhancement of the company billing and collections process. • Evaluated, selected and implemented the software.• Trained staff. • Significantly reduced billing denials by more than 90%. • Increased office collections by 25%.o Developed a marketing program targeted at gym management, and other key employees. • Built strong relationships with personal trainers, massage therapists and spa owners.• Increased referrals by approximately 20%. Show less

o Treated, managed and maintained an entire patient base for a doctor who was on an extended leave of absence. • Daily high of 50 patient treatment visits. • Monthly high of 650 patient treatment visits.o Proactively developed, promoted and presented clinic marketing presentations.• Increased clinic visibility in community groups and civic organizations.• Increased health and wellness awareness and referrals as a new doctor. o Streamlined HMO authorization process and… Show more o Treated, managed and maintained an entire patient base for a doctor who was on an extended leave of absence. • Daily high of 50 patient treatment visits. • Monthly high of 650 patient treatment visits.o Proactively developed, promoted and presented clinic marketing presentations.• Increased clinic visibility in community groups and civic organizations.• Increased health and wellness awareness and referrals as a new doctor. o Streamlined HMO authorization process and brought current 60+ overdue patient files.• Increased office visits and collections by approximately 35%.• Trained staff on use of HMO online authorization software. o Setup and trained staff on use of Subluxation Station software and equipment. • Decreased new patient intake and processing time by 15 minutes on average.• Improved presentation of the new patient summary report resulting in approximately 60% increase in returning patients. Show less

o Trained, supervised and managed office staff in new patient acquisition, new patient exams, equipment usage and daily office management.• Increased ability to screen more new patient leads resulting in approximately double the number of new patient office visits. • Trained office staff in new patient exam procedures allowing doctors to treat more patients hourly.• Facilitated the evaluation and hiring of three new office staff. o Grew and developed a patient base from 3… Show more o Trained, supervised and managed office staff in new patient acquisition, new patient exams, equipment usage and daily office management.• Increased ability to screen more new patient leads resulting in approximately double the number of new patient office visits. • Trained office staff in new patient exam procedures allowing doctors to treat more patients hourly.• Facilitated the evaluation and hiring of three new office staff. o Grew and developed a patient base from 3 patient visits per day to 20+ visits per day in less than 18 months.o Developed and presented health seminars for business and community groups.• Presented to groups of 5-50 individuals.• Increasing referrals and promoting health and wellness. Show less

o Examined, evaluated and diagnosed patients. Treated patients using adjustments and physio-therapies.o Maintained patient records and billings. X-ray analysis and report writing. o Patient education presentations of chiropractic and wellness principles. o Administered and instructed patients on therapies, stretching, exercises, weight lifting, ultrasound, icing and muscle stimulation.

o Provided excellent customer service while conducting daily job requirements as directed by management.o Trained new manager and 2 staff members on mail processing procedures and equipment use, to maintain department efficiency and productivity.

Doctor Of Chiropractic, Chiropractic

Bachelor Of Science, Physical Therapy