- Prepare daily collection calls list to collect on aging balances and account replenishment- Assist customers and resolve account issues- Create Collections Report every week; update scorecard to evaluate collections effectiveness

-Oversee and assist development team members on tasks and help keep them on track towards quarterly goals.-Jira board management for development team-Add development procedures into Confluence.-Create connections and add fields to database system.-Run quality assurance tests for fixes and new features.-Test API endpoints for company products and partner API connections.-Collaborate with other internal teams and partners on new product planning and quarterly product roadmaps-Assist Support in troubleshooting issues to uncover potential bugs.

- Serve as the liasion between State Associations and the Support Team in handling new requirements and potential product issues.- Train and supervise the Support Team to ensure optimal product knowledge based on the specific requirements of each association.

Process all third party integration requests: - Define the scope of the requirement. - Proposal of the integration. - Assist in the deployment of the integration. In addition to the above, a typical day I´ll be: - Developing new tools to help our everyday workflow. - Working in the ticket queue to assist customers with technical support requests. - Guiding customers through best-practices and general onboarding as well as troubleshooting issues they may encounter. - Working with the dev team in the resolution bugs and tier 2 tickets.

- Provide customer support for the suite of sports management software solutions offered by the company via email, calls and live chat.- Facilitate and follow through the integration of third-party products.- Ensure adequate support coverage by monitoring live chat and email for inbound messages from customers and leads.- Communicate with customers to understand their issues and troubleshoot them in a timely manner.- Work with the technical support team to escalate technical issues and potential bugs.

- Process and verify orders.- Open and maintain customer accounts by recording account information.- Contribute to team effort by accomplishing related results as needed.- Identify and assess customers’ needs to achieve satisfaction.

- Create email marketing strategy for lead generation sales funnels.- Identify target audience and grow email list.- Design and implement direct email marketing campaigns.- Proofread emails for clarity, grammar, and spelling.- Ensure mobile-friendly email templates- Ensure prompt and accurate communication with clients via email to minimize unsubscribes.- Create email databases for lead generation using CRM- Analysis of campaign performance and suggest improvements.- Ensure emails follow industry policies and best practices.- Planification and execution of new campaigns and automations.

- Open and maintain customer accounts by recording account information.- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Contribute to team effort by accomplishing related results as needed.- Manage large amounts of incoming calls.- Identify and assess customers’ needs to achieve satisfaction.- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.- Keep records of customer interactions, process customer accounts, and file documents.- Follow communication procedures, guidelines and policies.- Assist with placement of orders, refunds, or exchanges.- Answer questions about warranties or terms of sale.- Handle changes in policies or renewals

- Oversee Daily Operations: Ensure the smooth functioning of administrative processes, coordinate between departments, and manage office supplies, equipment, and maintenance needs.- Supervise budget preparation, control expenses, and ensure financial policies are followed, while monitoring accounts, payroll, and cost-saving initiatives.

- Record and review daily activities related to administrative processes, identify inefficiencies, and provide recommendations for improvement.- Compile and present detailed reports on business operations, financial data, and performance metrics to help guide decision-making.- Assist in the creation and implementation of policies based on industry best practices, analyzing organizational needs, and evaluating the effectiveness of current policies.