Daniel Rodriguez Email & Phone Number

Córdoba, Argentina

- Prepare daily collection calls list to collect on aging balances and account replenishment- Assist customers and resolve account issues- Create Collections Report every week; update scorecard to evaluate collections effectiveness

-Oversee and assist development team members on tasks and help keep them on track towards quarterly goals.-Jira board management for development team-Add development procedures into Confluence.-Create connections and add fields to database system.-Run quality assurance tests for fixes and new features.-Test API endpoints for company products and partner API connections.-Collaborate with other internal teams and partners on new product planning and quarterly product roadmaps-Assist Support in troubleshooting issues to uncover potential bugs.

- Serve as the liasion between State Associations and the Support Team in handling new requirements and potential product issues.- Train and supervise the Support Team to ensure optimal product knowledge based on the specific requirements of each association.

Gran Buenos Aires, Argentina

Process all third party integration requests: - Define the scope of the requirement. - Proposal of the integration. - Assist in the deployment of the integration. In addition to the above, a typical day I´ll be: - Developing new tools to help our everyday workflow. - Working in the ticket queue to assist customers with technical support requests. - Guiding customers through best-practices and general onboarding as well as troubleshooting issues they may encounter. - Working with the dev team in the resolution bugs and tier 2 tickets.

Gran Buenos Aires, Argentina

- Provide customer support for the suite of sports management software solutions offered by the company via email, calls and live chat.- Facilitate and follow through the integration of third-party products.- Ensure adequate support coverage by monitoring live chat and email for inbound messages from customers and leads.- Communicate with customers to understand their issues and troubleshoot them in a timely manner.- Work with the technical support team to escalate technical issues and potential bugs.

Gran Buenos Aires, Argentina

- Process and verify orders.- Open and maintain customer accounts by recording account information.- Contribute to team effort by accomplishing related results as needed.- Identify and assess customers’ needs to achieve satisfaction.

Gran Buenos Aires, Argentina

- Create email marketing strategy for lead generation sales funnels.- Identify target audience and grow email list.- Design and implement direct email marketing campaigns.- Proofread emails for clarity, grammar, and spelling.- Ensure mobile-friendly email templates- Ensure prompt and accurate communication with clients via email to minimize unsubscribes.- Create email databases for lead generation using CRM- Analysis of campaign performance and suggest improvements.- Ensure emails follow industry policies and best practices.- Planification and execution of new campaigns and automations.

Maracaibo, Venezuela

- Open and maintain customer accounts by recording account information.- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Contribute to team effort by accomplishing related results as needed.- Manage large amounts of incoming calls.- Identify and assess customers’ needs to achieve satisfaction.- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.- Keep records of customer interactions, process customer accounts, and file documents.- Follow communication procedures, guidelines and policies.- Assist with placement of orders, refunds, or exchanges.- Answer questions about warranties or terms of sale.- Handle changes in policies or renewals

Barquisimeto, Lara, Venezuela

- Oversee Daily Operations: Ensure the smooth functioning of administrative processes, coordinate between departments, and manage office supplies, equipment, and maintenance needs.- Supervise budget preparation, control expenses, and ensure financial policies are followed, while monitoring accounts, payroll, and cost-saving initiatives.

Maracaibo, Zulia, Venezuela

- Record and review daily activities related to administrative processes, identify inefficiencies, and provide recommendations for improvement.- Compile and present detailed reports on business operations, financial data, and performance metrics to help guide decision-making.- Assist in the creation and implementation of policies based on industry best practices, analyzing organizational needs, and evaluating the effectiveness of current policies.

Maracaibo, Venezuela

Maracaibo, Venezuela

Full Stack Web Developer, Information Technology

8-Month program that covers front-end (HTML, CSS, SASS, responsive web design, JS) and back-end web development (Node.js, and Express).

React.Js, Information Technology

8-week intensive course on the fundamentals of React.JS

Diplomado En Mercadeo Y Ventas, Mercadeo

Licentiate Degree, Contaduria Publica

Activities and Societies: Catedra de Canto Lirico de la Profesora Linda Marin.

Growth Marketing, Marketing

9 week program (36 hours).