Daniel Roe Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, United Kingdom

Digital Project Manager in charge of operations within EMEA for the key e-detailing platform.Overall responsible for developing and implementing the user experience and engagement plan, increasing platform adoption and key feature usage across EMEA.Onboarding of all franchises and EMEA countries to the key sales enablement platform, tailoring licenses.

Leeds, United Kingdom

Representing Global Education Services, based out of the DePuy Synthes office in Leeds, to provide training and ongoing support to Europe, Middle East, and Africa teams.Be the eyes and ears for the global education services team in the region, identifying and analysing trends to enhance end-user experience.On-site face to face and remote training in.

Manchester, United Kingdom

Management of knowledge and communications for Coop Customer and Member services across two sites consisting of 150 FTE serving over nine million members.Ensure knowledge base kept up to date with latest policies, certificates and forms.Ensure communications are sent out branded and tone of voice to suit Coop values.“Comms Validation” to measure.

Leeds, United Kingdom

Working alongside the operations managers I am responsible for the management of knowledge and communications for Samsung electronics UK in a contact centre of 230 FTE covering 11 lines of business including mobile, tablets, audio, visual, home appliances and Smart Things.Ensure that the knowledge base is kept up to date with processes, products and.

Leeds, United Kingdom

• Management of knowledge and communications for Post Office Telecoms to ensure effectiveness of services and delivery. Co-ordination of knowledge related improvement activity across the Post Office support model.
• Single point of contact for Post Office knowledge queries, providing support to a 24/7 department containing 400 fte.
• Design for Knowledge Management processes and procedures for all lines of business.
• Lead in knowledge base improvement project, with a reduction in overall volume by 80% through consolidation of articles.
• Develop, establish and maintain key internal and external business relationships.
• Attend sign off meetings with internal learning and development team to ensure content consistency and that all client and operational expectations have been met.

Birmingham, United Kingdom

• Assisting in the management of knowledge for the Post Office Service Desk to ensure effectiveness of services and delivery. Assist in the co-ordination of knowledge related improvement activity across the Post Office.
• Provide support and guidance for key personnel.
• Assist in design for Knowledge Management processes and procedures.
• Use of MS office to gather requirements and manage the project during its pre pilot life cycle.

Leeds, United Kingdom

• Manage a work list of customer complaints from start to finish, looking to achieve the highest standard of customer experience.
• Adhere to strict ofcom guidelines and regulations as well as internal client policies.
• Provide weekly analysis regarding these complaints to Team Leader and Operations level to be used to identify training and coaching needs.
• Ensure that coverage is provided daily to ensure that SLA is reached.

Leeds, United Kingdom

• Responsible of a team of up to 19 individuals providing day to day management and feedback of kpi’s.
• Analyse mi and then organise relevant coaching sessions and/or action plans should they be required.
• Ensure that service levels were met as well as making sure individual agents hit agreed targets to client standards.
• Motivate and support individuals on a daily basis to ensure that they are performing to the high standard that the client expects.
• Adhere to hr policies and procedures to provide a fair and consistent approach to managing staff.

Leeds, United Kingdom

Education record

Education record