Daniel Rogers Email & Phone Number

Oldwick, New Jersey, United States

New Brunswick, New Jersey, United States

• Worked with the Cross-Functional Data Governance Team, supporting the usage of various Data Capabilities.• Utilized organizational skills to restructure established and oft-used file repository in a way that is accessible and easy to manage. Aligned view with others’ and transformed site to fit a new organizational model while incorporating the previous arrangement.• Produced meaningful metrics regarding commonalities between multiple datasets belonging to different functions so that my team can best realize connections between functions and optimize ease of access downstream.• Collaborated with other interns on a variety of tasks, including creation of a site to introduce ourselves and a redesign of slides to be presented to executives.

New Brunswick, New Jersey, United States

• Worked within the Global Services Business Unit as part of the Service Design and Enablement Knowledge Management team, providing exceptional global Contact Center Knowledge Management support.• Facilitated the drive to empower customers by enabling efficient Self Service via the AskGS portal. This objective was achieved by maintaining and enhancing the Salesforce.com knowledgebase of help articles. Responsible for content management including the creation, editing, and publishing of knowledge articles.• Performed preproduction Salesforce Lightning software testing as part of a major upgrade to the core Salesforce Service cloud implementation. Identified and communicated knowledgebase system issues to be addressed, leading to a powerful new Customer Experience (CX) for associates worldwide. • Delivered timely Salesforce knowledgebase quarterly report on content access frequency and cumulative article growth rates. Created impactful knowledge management metrics for Global Process Owners (GPO’s) to give an informative perspective on user behaviors and insights.• Developed leadership skills through training in professional/management development and Design Thinking.

Somerville, Nj

In this fast-paced work environment, my role was to prepare foods based upon standard recipes and customer requests. I ensured safety and sanitation practices in the kitchen while preparing salads. When required, I delegated tasks related to meal prep, cooking and delivering food to diners in a timely fashion. I was dedicated to food quality control and efficiency.

Somerville, Nj

Worked to keep shelves well-maintained and well-provisioned. Job responsibilities also included tending to customers, providing recommendations, and performing other customer service tasks.

Bachelor'S Degree, Statistics

Activities and Societies: Deans List 6 semesters, Rutgers University Marching Band, Rutgers University Pep Band, Intramural Sports

High School