Daniel Rogerson Email & Phone Number

Glasgow, Scotland, United Kingdom

Quality Control team within the PEP & High Risk Hub in Barclays, primarily focusing on Business Banking but am trained across various anti-money laundering work streams.

Glasgow, Scotland, United Kingdom

Duties: acting as the SME of all the Transfer payments processes; quality checking and approving payments processed by other team members and providing constructive feedback; creating and updating process procedure documents; actively monitoring and investigating process issues and highlighting any improvments identified back to management to reduce wastage; acting as stand-in team leader when required by organising the team meetings and answering any queries whilst adhering to SLA deadlines;… Show more Duties: acting as the SME of all the Transfer payments processes; quality checking and approving payments processed by other team members and providing constructive feedback; creating and updating process procedure documents; actively monitoring and investigating process issues and highlighting any improvments identified back to management to reduce wastage; acting as stand-in team leader when required by organising the team meetings and answering any queries whilst adhering to SLA deadlines; workflow management and allocating tasks in terms of team capacity; being involved in Avaloq UAT testing; completing daily MI reporting; organising and carrying out training as part of a process migration project. Show less

Glasgow, United Kingdom

Duties: acting as the SME of the consequence management process; actively monitoring and investigating process issues and highlighting any improvments identified back to management; accurately opening new investment portfolios and transferring assets; acting as the primary contact for all queries relating to consequence management; effectively planning and executing the workflow daily in terms of capacity in order to meet SLA requirement; creating and maintaining internal forecasting records;… Show more Duties: acting as the SME of the consequence management process; actively monitoring and investigating process issues and highlighting any improvments identified back to management; accurately opening new investment portfolios and transferring assets; acting as the primary contact for all queries relating to consequence management; effectively planning and executing the workflow daily in terms of capacity in order to meet SLA requirement; creating and maintaining internal forecasting records; accurately sorting and creating tasks for mail received from private clients; processing DPM payments in line with client instructions; updating clients details using a client onboarding system; correctly setting up direct debits on clients portfolios; effectively liasing directly with different teams via email and telephone. Show less

Glasgow, United Kingdom

Funds Control Duties: thoroughly investigating high value payments; fraud checking payments; contacting client’s relationship team via telephone and email; carrying out effective decision-making to release various payments based on technical risk i.e. auto-transfers in place/internal account sweeps; using a variety of softwares (Microsoft Excel; Word; PowerPoint); undertaking live balance checks. Banking Payments Duties: Carrying out efficient client security call backs (UK and… Show more Funds Control Duties: thoroughly investigating high value payments; fraud checking payments; contacting client’s relationship team via telephone and email; carrying out effective decision-making to release various payments based on technical risk i.e. auto-transfers in place/internal account sweeps; using a variety of softwares (Microsoft Excel; Word; PowerPoint); undertaking live balance checks. Banking Payments Duties: Carrying out efficient client security call backs (UK and International); adhering to strict security procedures; efficiently processing payments using written instructions in line with departmental procedures; ensuring payments are completed within SLA and escalating where necessary; accurately producing Banker’s Drafts; successfully communicating with various teams/branches in order to process payments to reach client expectations as an organisation; correctly editing and rescanning client instructions within a timely manner. Show less

Glasgow, United Kingdom

Glasgow, United Kingdom

meeting/greeting guests; customer service; ushering guests to suite/restaurant; checking guests in on tablets; counting/allocating wristbands; carrying out pre-show checks; gathering customer feedback post-show.

Glasgow, United Kingdom

Glasgow, United Kingdom

stock replenishment, customer assistance, stock take, taking in deliveries, lifting stock, sorting click and collects, communicating with floor staff and customers.

Glasgow, United Kingdom

Resolving customer problems at the first point of contact, effectively communicating with customers, using various softwares such as: order manager; telesales; and serenity, organising and updating customer records, placing John Lewis orders and responding to customer emails.

Glasgow, United Kingdom

Achieved A First Class Honours In Ba Management, 1St

Achieved A Hnd In Events Management

Education record