Head of Opeation for Order Fullfilment and Services for radio therapy devices , covering 47 equipments in Brasil and more 43 in all Latin America .The service scope is provide technical support and on site.engineer service direct to the final customers and by distributors .Service contract represent a big part of total.revenue is being improved since october of last year . Remote assistance and sw up grades was the main drivers to improve the customer satisfaction and enhanced the usage experience of our products .

Responsible for Repair Operation for South America Region , working with the suppliers to assure the repair operation be performed in according to KPI . Work under complex business set up and multitask teams .Develop the new repair set up in order to streamline the financial and repair flow .

Responsable for the Customer Service Business for the region , handling more the 11 supplier , 11 operators .

Responsavel pelo gerenciamento dos CM localizados no Mexico , afim de garantir entregas , qualidade e lançamanto de produtos TTM

Gerenciar diretamente 5 Gerentes regionais da America Latina as atividades de Serivice Operations .