Daniel Rojas Email and Phone Number
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Daniel Rojas personal email
Akamai as a Technical Project Manager responsible for• Managing the flow of business preparation and follow up. This includes strategy & business reviews, regional operating committee meetings, committee meetings.• Driving projects and programs addressing regional business strategy, annual planning, and on-going operations. This includes One Akamai culture, Region Emerge Committee, and others.• Driving and maintain the momentum for Akamai CSR initiatives, provide support for ID&E and other corporate social initiatives.• Conducting effective program management. Diligent planning, scoping, consultation, mediation, and communication as needed across key stakeholders and sponsors.• Supporting the development and implementation of business continuity frameworks. This includes operational regional risk management framework, regional business continuity planning and emergency response processes.
Akamai Technologies
View- Website:
- akamai.com
- Employees:
- 7720
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Technical Project ManagerAkamai Technologies Apr 2022 - Present• Managing the flow of business preparation and follow up. This includes strategy & business reviews, regional operating committee meetings, committee meetings.• Driving projects and programs addressing regional business strategy, annual planning, and on-going operations. This includes One Akamai culture, Region Emerge Committee, and others.• Driving and maintain the momentum for Akamai CSR initiatives, provide support for ID&E and other corporate social initiatives.• Conducting… Show more • Managing the flow of business preparation and follow up. This includes strategy & business reviews, regional operating committee meetings, committee meetings.• Driving projects and programs addressing regional business strategy, annual planning, and on-going operations. This includes One Akamai culture, Region Emerge Committee, and others.• Driving and maintain the momentum for Akamai CSR initiatives, provide support for ID&E and other corporate social initiatives.• Conducting effective program management. Diligent planning, scoping, consultation, mediation, and communication as needed across key stakeholders and sponsors.• Supporting the development and implementation of business continuity frameworks. This includes operational regional risk management framework, regional business continuity planning and emergency response processes. Show less
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Senior Project ManagerMicro Focus Oct 2015 - Mar 2022• Senior PM for Microfocus Support Operations projects were related to operational initiatives regarding process improvement, support application deployment, program development and projects related to integration of company acquisitions through best PMI practices regarding analysis, budgeting, planning, execution for deployment on a global scale of +2500 employees.• As an Architect I support applications for support operations from budget planning, acquisition and administration of… Show more • Senior PM for Microfocus Support Operations projects were related to operational initiatives regarding process improvement, support application deployment, program development and projects related to integration of company acquisitions through best PMI practices regarding analysis, budgeting, planning, execution for deployment on a global scale of +2500 employees.• As an Architect I support applications for support operations from budget planning, acquisition and administration of communities such as Khoros and Aurea, chat support, Avaya telephony and WebEx. Show less -
Hp Software Bsm Software Technical ConsultantHewlett Packard Enterprise Sep 2014 - Oct 2015- Provide outstanding software support expertise to customers and partners- Troubleshoot software problems with assistance from Engineering and other groups as needed- Resolve all customer inquiries in a professional, pleasant, and timely manner- Use sound judgment to escalate issues, as needed- Lead and/or participate in customer status calls- Identify and document all customer issues, feedback and enhancements requests in ticket-tracking system- Contribute to Knowledge… Show more - Provide outstanding software support expertise to customers and partners- Troubleshoot software problems with assistance from Engineering and other groups as needed- Resolve all customer inquiries in a professional, pleasant, and timely manner- Use sound judgment to escalate issues, as needed- Lead and/or participate in customer status calls- Identify and document all customer issues, feedback and enhancements requests in ticket-tracking system- Contribute to Knowledge Base by documenting frequently asked questions, solutions and techniques- Provide product feedback and help to drive product improvements by working closely with- Product Management and Engineering- Participate in cross-functional initiatives and other projects as neededSoftware support troubleshooting includes but not limited to:- Windows Server- LDAP- Security Certificates- Databases (SQL and Oracle)- Webserver(apache and IIS)- Networking Show less -
Technical Support SupervisorDell Jan 2009 - Sep 2014- Assumed complete ownership of customer issue until resolved involving multiple inbound and outbound communications. Owned the issue and engaged/collaborated with multiple resources.- Acted independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed.- Provided leadership and mentored team members to transmit technical knowledge.- Triaged unresolved software issues according to department procedures and… Show more - Assumed complete ownership of customer issue until resolved involving multiple inbound and outbound communications. Owned the issue and engaged/collaborated with multiple resources.- Acted independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed.- Provided leadership and mentored team members to transmit technical knowledge.- Triaged unresolved software issues according to department procedures and answered technical questions, resolved, or escalated problems.- Provided weekly feedback on coaching and training events that took place during the week and how the team progressed.- Responsible for the technical skill development of a team and evaluated how well they performed on key performance indicators.- Proactively engaged the required resources to ensure customer expectations were met or exceeded in a timely manner Show less
Daniel Rojas Skills
Daniel Rojas Education Details
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Project Management -
Computer Engineering
Frequently Asked Questions about Daniel Rojas
What company does Daniel Rojas work for?
Daniel Rojas works for Akamai Technologies
What is Daniel Rojas's role at the current company?
Daniel Rojas's current role is Master in Project Manager | Bachelor in Computer Engineering | Technical Project Manager at Akamai.
What is Daniel Rojas's email address?
Daniel Rojas's email address is da****@****hpe.com
What schools did Daniel Rojas attend?
Daniel Rojas attended Universidad Para La Cooperación Internacional, Universidad Latina De Costa Rica.
What skills is Daniel Rojas known for?
Daniel Rojas has skills like Team Leadership, Leadership, Microsoft Office, Project Management, Technical Support, Management, Strategic Planning, Microsoft Sql Server, Business Analysis, Windows, Ingeniero Electronico.
Who are Daniel Rojas's colleagues?
Daniel Rojas's colleagues are Jon Howard, Yogi S, Daniel Uhrbom, Donato E., Karan Kapasi, Arjun Rajanna, Athira Dilipkumar.
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