Technical Support Specialist 1 (Tss1)
Current- Deliver tier 1 service and support to internal/external avionics customers via email, telephone and face to face interaction.
- Review past incidents to identify aircraft relationships and/or repetitive incidents.
- Utilizing internal/external data analytics tools with intent of preparing valued analysis.
- Gathering pertinent data, identifying and evaluating options; recommending course of action within escalation procedures.
- Conduct and update aircraft with new software/option… Show more Deliver tier 1 service and support to internal/external avionics customers via email, telephone and face to face interaction.
- Conduct and update aircraft with new software/option files and map configurations.