Technical Support Specialist 1 (Tss1)
CurrentDeliver tier 1 service and support to internal/external avionics customers via email, telephone and face to face interaction.• Review past incidents to identify aircraft relationships and/or repetitive incidents.• Utilizing internal/external data analytics tools with intent of preparing valued analysis.• Gathering pertinent data, identifying and evaluating options; recommending course of action within escalation procedures. • Conduct and update aircraft with new software/option… Show more Deliver tier 1 service and support to internal/external avionics customers via email, telephone and face to face interaction.• Review past incidents to identify aircraft relationships and/or repetitive incidents.• Utilizing internal/external data analytics tools with intent of preparing valued analysis.• Gathering pertinent data, identifying and evaluating options; recommending course of action within escalation procedures. • Conduct and update aircraft with new software/option files and map configurations.• Identifying problematic issues and advising airline/ field engineers of next action plan.• Surveilling and monitoring aircraft and aircraft performance via monitoring applications, reporting screens. • Monitoring and detecting faults, isolation incidents as well as possible trend incidents.• Responsible for technical performance, and provide oversight for repair ground equipment operation and technical tools to maintain return to service equipment.• Ensure that service requirements are given appropriate consideration when PAC makes technical decisions by providing input into various engineering departments (tooling, logistical issues, capabilities, etc.). Show less
