Daniel Romero Email & Phone Number

Manage the lifecycle of up to 30,000 live events simultaneously in the Gametime systemUphold customer experience by executing regular schedule checks for all leagues including NBA, NFL, MLB and NCAA to ensure all details are accurateTrack analytics and present a weekly report on key statistics to measure performance on a quarterly basisIdentify new strategic live event opportunities to expand revenue streams

San Francisco, California

Manage full lifecycle of 6 bulk order accounts including coordination of product delivery.Spearhead process improvement to convert critical hard copy resources to online templates due to COVID-19.Verify accuracy of 150 customer invoices weekly and submit them for payment in The Brokers Office.Provide outstanding customer service through all communication channels

Organized 150 collegiate level home sporting events in an 8 month periodFirst point of contact for visiting teams when they arrive for each eventManaged a team of 20 workers and delegated roles, tasks and projects to ensure efficiency and organization of each eventCoordinated with other schools and outside organizations to systematize the campus wide calendarPrioritized workflow to ensure all tasks are completed on time and with urgency if necessaryRecognized for the ability to consistently deliver outstanding customer service, articulating and anticipating the needs of management/staff and efficiently addressing all inquiries

Atherton, Ca

Provided high levels of support, performing and managing various administrative functions and overseeing the organization of sporting events. Efficiently and accurately uploaded game statistics onto the live stream.Oversaw the organization and coordination of a college basketball tournament, The Big Island Classic, in Hawaii including all associated logistical support and communication. Managed pregame tasks such as ensuring playing fields and sidelines were correctly prepared for games.

Atherton

Delivered excellent levels of customer service assisting students with check-in processes and addressing inquiries. Collaborated on the planning, organization and implementation of health-based events for students. Worked alongside Assistant AD/Head of Club Sports & Rec, providing support on the organization of the facility along with delivering recommendations to improve services.

Atherton

Provided high levels of support, performing and managing various administrative functions and overseeing the organization of sporting events. Efficiently and accurately uploaded game statistics onto the live stream.Oversaw the organization and coordination of a college basketball tournament, The Big Island Classic, in Hawaii including all associated logistical support and communication. Managed pregame tasks such as ensuring playing fields and sidelines were correctly prepared for games.

East Palo Alto

Delivered high levels of proficiency managing daily operations for weekly camps and providing office support. Asked by management to plan, prepare and teach clinics. Performed various administrative tasks including preparing and sending emails. Applied strong communication and interpersonal skills, acting as site ambassador. Successfully instilled fundamentals of the game of basketball to young players while maintaining a fun atmosphere.

Roseville

Supported business by efficiently performing a range of administrative functions including preparing invoices for distribution and sorting daily incoming and outgoing mail. Checked and monitored accounts payable and receivable, identifying and resolving discrepancies. Delivered exemplary standards of customer service answering phone calls and responding to inquiries.