Daniel Roncesvalles Email & Phone Number

Philippines

In my leasing-focused virtual assistant role, I handle tasks like generating lease documents, compiling property analytics, and creating CMA reports for renewals. I send preliminary offer letters to property owners and dispatch lease agreements to tenants using Inspection Express.As an application processing virtual assistant, I verify rental and employment references through emails and calls, contact applicants for missing documentation, and create application summaries for property owners. I manage decline notifications, input approved applicants into the system, send approval notifications, draft leases, and process bond lodgments.Additionally, I support by monitoring the system inbox, assigning emails to property managers, updating business information, attaching documents to portfolios, managing owner fee charges, auditing property smoke alarm records, and reviewing invoices, which may involve adding bills to owner accounts and invoicing tenants as needed.

With a diverse background in technical support at Microsoft, customer service at AT&T, email sales, and support at GoDaddy, customer sales representative at McAfee, and travel consultancy at TripAdvisor, I bring a wealth of experience in various industries. Known for my effective communication skills, I excel in understanding and meeting customer needs. I thrive in high-pressure situations, demonstrating my ability to remain calm and focused. My creative problem-solving skills and empathetic approach enable me to provide exceptional customer service and find innovative solutions.