Daniel Rosero Email & Phone Number

Lake Mary, Fl, Us

Ecuador

Quito, Ecuador

Temenos, headquartered in Geneva, is a financial software provider, partnering with banks and other financial institutions.Primary functions in resolution of issues of LATAM clients (English & Spanish).Effective communication and timely escalation of issues to provide the best response on-time.SLAs considered for different clients as required. Prioritization of support tasks & efficient time management.Tracking of issues and communication with the customer through the entire life cycle of a ticket ensuring tickets are correctly logged and updated.Follow up on issues to ensure customer satisfaction and overall happiness is achieved.Resourceful "out of the box thinking" in utilization of all available resources for resolution of issues through research of available documentation, past-issue experience, and scenario replication.Highly analytical problem solver.Skilled user of all available tools for issue resolution. Debugging and isolation of issues in T24 core as well as local developments and interfaces.Documentation of reproduction steps for issue analysis.Proactive learner and always striving to give an extra value to my duties.Tracking of issues and communication with the customer through the entire lifecycle of a ticket.Debugging and isolation of issues in T24 core as well as local developments and interfaces.T24 Programming as required for bug correction and routine tracing.Structured root cause analysis.Documentation of reproduction steps for issue analysis.Customer satisfaction assurance.Conformance to quality standardsConflict resolution.Key competency areas:- T24 Architecture (TAFC & TAFJ)- Integration Framework- AML/FCM Technical- TOCF- T24 Programming and Customization (INFOBASIC)- Open Financial Services (OFS)- SMS- COB Management & Tuning- jBASE- T24 AdministrationI am a Silver Certified Temenos Consultant, this is a certification normally obtained after 5-7 years in the company. I have obtained it in 2.

Quito, Ecuador

Nature's Sunshine Products, Incorporated also known as "NSP", is a manufacturer and multi-level marketer of dietary supplements, including herbs, vitamins, minerals, and personal care products.Microsoft SQL Server database administration.Advanced SQL (views, stored procedures, cursors).Automated reports created (Crystal Reports or Microsoft Excel macro).Technological support to both internal and external clients (directly and remotely - TeamViewer/VNC/Windows Remote Desktop) procuring to maintain service excellence.Microsoft Dynamics Navision CRM.Service Availability Assurance (ISP, telephony, etc.).Planning and coordination of monthly IT activities (in English) with main offices in Utah, USA.Process identification and structuring.IT Infrastructure management - inventories, software updates, servers, networking, telephony."Chain of Value" process optimization through IT solutions.Projects:- Implementation of software to administer network resources.- Implementation of pre-built reports in Crystal Reports and Microsoft Excel macros presenting accurate and precise information.- Development of system to handle company payrolls, built in C# on Microsoft Visual Studio 2008 with Microsoft SQL Server 2008 R2 as a back end.- As a self-initiative, I took on a personal project to aid the business in obtaining critical sales reports. This was a process that was normally obtained on an as-needed basis and took around 2 hours to obtain all data. The initiative taken was to build a data warehouse fed in real time with online data. This provided a real time solution to a business requirement that aided critical sales processes. This required SQL programming and was achieved with available resources (no extra licenses of any kind were needed)

Quito, Ecuador

Several systems developed:1. Spin The Bottle - Social multimedia interaction system utilizing web tecnología over a Java platform with MySQL and XML as backend. Developed with academic objectives in mind by allowing students and teachers to participate in a question and answer mechanism incorporating video and audio.2. CuponUrbano - Social Couponing portal developed with PHP, Javascript and MySQL. 100% dynamic content, self-administered, loads all content directly from the database.3. Survey Platform - developed utilizing .NET (C#) over IIS and SQL Server 2008 R2 as backend.

Quito, Ecuador

Maintenance and update of previous web portal on a platform in PHP with Javascript, and MySQL as backend.Also developed a new portal under the specifications of the customer on a platform in Joomla on Apache Server with MySQL as backend.

Quito, Ecuador

Technical support and assessment for Oracle databases.

Quito, Ecuador

Configuration, maintenance and management of company IT infrastructure. Including hardware maintenance (Desktops, Exchange Server, Active Directory, printers, routers, switches and cabling) as well as software maintenance (email clients, Windows and Linux OS, among others). AD server administration (Windows Server) and Oracle Database Administration (Windows and Linux) including backup policies that comply with that established by the company. Network hardware administration (Cisco). Advanced knowledge of operating systems. Telephony systems configuration and management. Enforcement of compliance of vendor SLAs. Excellence in internal customer service as well as vendor management.Projects:- A web portal to manage support requests.- Automatic IT inventory cataloging.

Master'S Degree, It Management

Activities and Societies: PMI Quality Community of Practice ITIL, COBIT, Project managment, Quality management, Organizational change.

Bachelor Of Arts (B.A.), Computer And Information Sciences And Support Services

Estudiante becario

Bachillerato En Ciencias Químico - Biológicas, Bachiller En Ciencias Químico - Biológicas

Participación en Concurso Nacional de Biología Intercolegial.