Daniel Rowden Email & Phone Number

Provided specialist support for a number of high profile clients (Fidelity Investments, Ramsay Healthcare, Element6, Sheffield City Council and Damovo) within the JD Edwards enterprise resource management suite.Specialist modules were CSMS, where I resolved issues regarding assets, installed base, contract and service billing, and Accounts Payable.Tasks include ensuring scheduled automated reporting was carried out and troubleshooting and resolving any issues with or caused by these… Show more Provided specialist support for a number of high profile clients (Fidelity Investments, Ramsay Healthcare, Element6, Sheffield City Council and Damovo) within the JD Edwards enterprise resource management suite.Specialist modules were CSMS, where I resolved issues regarding assets, installed base, contract and service billing, and Accounts Payable.Tasks include ensuring scheduled automated reporting was carried out and troubleshooting and resolving any issues with or caused by these reports. General support for any other issues within JDE and in particular identifying whether they were caused by a functional limitation of the application/report or user error and then providing a solution.Providing bespoke solutions to users requiring additional functionality not available in the product out of the box by working in liaison with developers to define, create, test and implement. All issues dealt with in a high pressure environment while meeting agreed service level agreements. Show less

Working primarily on site as a first and second level support specialist for Damovo. Principally resolving issues with Windows software mainly via remote access (using Dameware) to users in many sites in Italy. I was also responsible for managing user access to software, mailboxes and groups using Active Directory. Troubleshooting issues relating to email access via Blackberry.Creating and translating technical documentation for publication on the in-house knowledge base.Working… Show more Working primarily on site as a first and second level support specialist for Damovo. Principally resolving issues with Windows software mainly via remote access (using Dameware) to users in many sites in Italy. I was also responsible for managing user access to software, mailboxes and groups using Active Directory. Troubleshooting issues relating to email access via Blackberry.Creating and translating technical documentation for publication on the in-house knowledge base.Working with local Italian IT support and third party technicians where hardware was found to be at fault. Also developed and provided training programme for new employees Show less

Glasgow, United Kingdom

Handling Italian calls direct from customers and travel agents, this was a sales based role with an emphasis on meeting monthly targets. Regular training and liaising with hotels developed my knowledge of the travel and hospitality industries.

Glasgow, United Kingdom

Working initially on the Sega account, I provided bilingual technical support for the Sega Dreamcast console for both English and Italian speaking users. I then moved on to support McAfee's range of antivirus, firewall and internet security programmes for the same markets, assisting users with installation and set up and resolving compatibility issues and software conflicts through working with the command line and registry fixes, all the while meeting service level agreements. I also… Show more Working initially on the Sega account, I provided bilingual technical support for the Sega Dreamcast console for both English and Italian speaking users. I then moved on to support McAfee's range of antivirus, firewall and internet security programmes for the same markets, assisting users with installation and set up and resolving compatibility issues and software conflicts through working with the command line and registry fixes, all the while meeting service level agreements. I also translated technical documentation which was published on the companies support website for user consumption. Show less