Daniel Rowling Email & Phone Number

Nottingham, England, Gb

Nottingham, Nottinghamshire, Gb

Responsibilities Include: • Driving the efficiency and effectiveness of the incident management processes• Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality• Monitoring the effectiveness of incident management and making recommendations for improvement• Developing and maintaining the incident management process where owned by Littlefish or providing input to client-side process owners if applicable• Reviewing and auditing the process• Ensuring that all IT teams follow the incident management processes for every incident• Conducting trend analysis to continually improve Mean Time to Resolution (MTTR) performance and to drive incident reduction initiatives through proactive engagement with Problem Management• Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager• Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

Nottingham, Nottinghamshire, Gb

Acting as 1st & 2nd line support.Responsibilities include:• Providing 1st and 2nd line technical support services to clients. Resolving issues in a competent manner whilst communicating professionally with the customer and other members of the team.• Prioritising, progressing and resolving technical queries and service requests in accordance with standard and customer specific service level agreements.• Completing specific technical projects as designated by the Service Management Team e.g. Service Transitions.• Making effective use of all personal and team time during any periods of inactivity.• Maintaining personal qualifications and skill sets and ensure training is completed in line with the business and personal needs.

Longbridge, Birmingham, Gb

Moved to this team following my success in the Service Desk role. Responsibilities include:• Perform daily operational activities and measure process quality and compliance. • Execute ITIL related service request, incident, problem, change, release, and knowledge management tickets. • Work with ITSM team members and other IT stakeholders to understand and improve key processes, including service request, incident, problem, change, release, and knowledge management. • Learn and evaluate opportunities for continuous improvement of ITIL-aligned ITSM process maturity and compliance. • Assist in identifying opportunities to refine, replace or rebuild ineffective of incomplete processes and related controls, including opportunities for additional process automation. • Document processes, standards, procedures and policies. • Coordinate and track work in progress, schedule activities and provide status on work. • Covering the Service Desk where required•Manage stock levels, ordering stock and communicating with vendors

Longbridge, Birmingham, Gb

I started here on a two month temporary contract and I have been extended as I proved myself to be competent.As this is my first role within IT, my focus over the last few months has been educating myself and learning the skills necessary for a career within IT. Responsibilites include:•Technical support for Windows 10 and Windows Office•Building, imaging and configuring laptops•Troubleshooting technical issues•Logging and solving tickets•Using software such as Service Now, Eset, Exchange Server, Office 365, Symprex, Active Directory, Mittel, Qube•Deskside support•Answering Service Desk calls

Theale, Berks, Gb

Westcoast Limited is the number one UK IT distributor for many of our vendors and customers.My role in the company is Sales Account Manager which involves maintaining and expand relationships with existing clients; achieving sales targets and dealing with all aspects of a campaign. To achieve success in this role, I draw on organisational skills learned through my education and the hard work and sales skills instilled in me from the Hospitality trade.

Brussels, Brussels, Be

This Nottingham hotel affords 172 stylish rooms, RBG Bar & Grill serves gourmet burgers and 11 versatile rooms and event staff support. Main focus on providing excellent customer service to guests including waiter, managing events and bartending. Achieving and maintaining brand standards is an important part of my role. Part of my role is teaching others to use Micros efficiently.

Bristol, England, Gb

Pato Lounge is the perfect place to relax and have a bite to eat and drink. Company emphasises a relaxed environment similar to eating and drinking in your own house. Part of my role was to achieve this atmosphere.Duties include waiting, bartending and back of house. As a supervisor, I was responsible for planning shifts and organising people. My responsibilities also included ensuring my team were achieving brand standards by teaching them how to use the EPOS system correctly and deliver high levels of customer service. Furthermore, I opened and closed the restaurant in the morning and evening.

London, London, Gb

Delivering top quality customer service to this airport hotel's guests. Worked in all areas of food and beverage: bar, restaurant and meeting & events. Received a multitude of praise on Trip Advisor. Full time.

Whilst on a gap year in beautiful Sarawak, Malaysia I worked full time in a bar to meet new people and gain life experiences.