Daniel Roxas Jr. Email & Phone Number

Manila, Philippines

• Performs daily accurate and timely preparation of retail & lease packages including the verification of calculations, rates, and customer information on each document.• Prepare and input customer’s information in the system for loan funding including all aspects of quality control and customer service before funding.• Assures all documents are complete and in the package before booking.• Coordinate with dealers for missing documents and confirm the correct annual percentage rate based on state and federal laws.

Manila, Philippines

• Performs monthly audits of the Record Services Department of the company to ensure that the documents are valid and does not violate federal and state laws.• Works closely with the coordinator if there are citations noted and ensures that the proper Business Units are informed of the citations to make the necessary corrections and avoid any future flaws that could potentially put the borrower and the company at risk.• Reviews audit and see if there are any possible trend that needs mitigation and resolution.• Reviews past documentation on processes being followed and make necessary suggestions and updates with reference to federal and state laws.• Meets deadlines in a timely manner for proper reporting and rebuttal.

Manila, Philippines

• Assists borrowers with all queries about their mortgage, tax, and insurance.• Helps borrower to process their mortgage payments and possible arrangements.• Schedules an appointment with a Relationship Manager to explore options for a possible loan modification.

Manila, Philippines

• Assists customers with all queries about their mortgage.• Helps the borrower to process their mortgage payments and possible arrangements.• Provides information about their options if the account is in default to bring it current.

Dubai, U.A.E.

• Pickup guest from different hotels and other meeting points.• Describes tour points, history and other details of the tour.• Responds to queries of each guest during the tour.• Informs the guests about the exit points inside the museums, art galleries & shopping centers in case of emergency.• Monitor the number of guests while on tour.• Return the guests to their respective hotels or in other drop-off points.• Educate the guestabout the type of tour they want to reserve, date & timings, special promos, brochures and other products.• Inputs the tour details and advance bookings in the database and log books.• Issues receipt and ticket to the guest.• Handles inbound call and inquiries.• Informs head office regarding any changes or requests of the guest.• Handles outbound calls to some prospect guests and clients.