Daniel Rubenstein Email & Phone Number

Supporting the RoadSync applications.

Memphis, Tn

Managed servers and hosted applications for 500+ global customers for next generation cloud-based platform. Performed overnight software deployments to help ensure 99.999% uptime on servers processing millions of transactions per day.• Evaluated, designed, implemented, and supported NCR Retail Online, a web-based application suite for end customers based on Magento, generating new revenue stream for organization.• Provided Level 2 support for NCR CounterPoint Hosted solutions products including two ecommerce products, two Credit Card processing applications, email marketing, and alerting for NCR CounterPoint terminals• Served as Subject Matter Expert for two ecommerce applications, providing education, training and advice to development and end user support teams• Worked with internal teams to make sure CounterPoint Hosted Solutions products contributed to NCR retail’s success by working with development team, QA team, and end user support team• Performed software quality assurance testing for web-based applications, Magento and POS integration • Tested, installed and supported Magento extensions and security patches, ensuring industry compliance with updated policies• Provided 24x7 on-call support and uptime for NCR CounterPoint Hosted solutions products.• Maintained offsite monitoring and alerting mechanisms for NCR CounterPoint hosted solutions products• Assisted in migrating virtual hosted solutions products from one data center to another, experiencing minimal downtime to our customers• Monitored servers 24/7 for performance and resource utilization, ensuring application availability and maximizing uptime and maintaining 99.999% uptime commitment

Assisted in the development, testing and maintenance of leading e-commerce hosted application, providing a high-end hosting environment for 300 small to medium businesses. Served as SME for end user support team and technical liaison between support and development teams. • Member of 10-person team that developed integration services with PayPal, Google and various Google services (payment, product feed and website tools), mass email marketing campaigns, credit card processing gateway enabling company to offer an expanded array of services• Delivered quality assurance and assistance, ensuring products were fully integrated, compatible, functional and debugged before going live• Evaluated, designed, and developed quality assurance and support of new ecommerce application, creating second ecommerce product offering• Served as Subject Matter Expert for two ecommerce applications to provide education, training and help for development and end user teams and solve any problems that arose, including issues with data transmission, application use and performance• Provided 24x7 on-call support and uptime for Counterpoint Hosted solutions products, including 250+ ecommerce sites and credit card processing gateway • Assisted in migrating physical Hosted solutions products from Memphis, Tennessee to virtual environment in Dallas, Texas, experiencing minimal customer downtime• Installed and Tested updates to ColdFusion, FTP software, Antivirus Applications and Windows Server Updates to ensure seamless operations of software and systems

Lead for end user support, site and software implementations, and quality assurance for proprietary ecommerce application serving 200 customers worldwide. Helped develop firm’s first Software as a Service product, resulting in an additional $1 mil per year in recurring revenue for $10 mil company. • Part of a 3-person team responsible for the development, Quality Assurance, Implementation and Support of CPOnline, a proprietary ecommerce application integrated with a back-end point of sale. • Remotely Administered Web Servers running IIS, ColdFusion and SQL• Design and QA of ecommerce web-based application with integration to backend POS software• Provided support and user partner training for web-based application and POS software, Provided phone, instant message, email and remote desktop support for web-based and POS Windows and Linux-based application.• Launched CPOnline, an ecommerce backend and storefront integrated with POS software. Supported and maintained CPOnline product, the company’s first Software as a Service product, until End Of Life Dec. 2017. • Moved hosted products from remote data center to in-house. Set up Windows Server, SQL servers, IIS servers and migrated SSL Certificates.