Oversee a national account spanning 15 cost centers from New York to California along with 70+ drivers and 70 power units generating $20 million in annual revenue.Partner with engineers to optimize the East Coast network, increasing on-time deliveries from the high 80s to 99% and significantly improving service levels.Optimize driver schedules by adjusting start times and reallocating shuttles based on volume fluctuations, ensuring efficient use of resources and improved service coverage. Enhance load assignment to ensure routes are completed within regulatory hours of service, increasing overall operational efficiency.Forge and cultivate strong customer relationships by engaging in regular communication, strategic planning, and consistently delivering high-quality services.Analyze and report on key performance indicators (KPIs), including cost per mile (wet/dry), cost per stop, cost per pound, and on-time deliveries, then present these metrics to customers on a weekly basis.Administer billing across 15 cost centers to ensure accurate and timely invoicing while maintaining effective communication with customers and internal stakeholders.Play a key role in restructuring the execution team, with a focus on improving safety, driver accountability, and financial performance.Partner with the finance team to adjust forecasting models to reflect current operational realities and improve budget accuracy.

Directed all daily operations, effectively overseeing a team of 5 supervisors, 30 drivers, 6 yard jockeys, and a fleet of 30 power units, 100 trailers, and 10 reefer units.Oversaw fleet operations, ensuring optimal driver board coverage, customer service, safety compliance, and driver retention, and managed employee performance through scorecards.Administered a $10 million operational budget; reduced costs by 14% through strategic financial oversight and cost-control measures.Owned P&L performance metrics, including cost per mile, load, and case, driver turnover, and utilization.Drove 30% growth and executed business development initiatives to expand operations from a 5-day workweek to a 24/7 schedule to meet increased demand; ordered more power units and trailers to cover the growth while continuing to provide 99% on-time delivery services to build trust with the customer base.Developed and implemented plans for forecasted freight volumes, adjusted equipment capacity, and optimized fleet and carrier utilization based on customer needs.Served as the primary point of contact for customers; worked with internal teams to ensure smooth account management, resolve issues, and maintain high service standards.Conducted process audits to identify operational inefficiencies, then implemented improvements to enhance overall workflow and productivity.Drove employee development by conducting regular performance assessments, providing feedback, and supporting staff growth into higher-responsibility roles.Enforced compliance with safety and DOT regulations and collaborated with internal teams to address safety concerns and resolve issues for both fleets and individual drivers.Engaged in the annual budgeting processes by comparing actual versus projected expenses and advising the Controller on budget adjustments due to operational changes.

Provided comprehensive account support during startup phases, evaluating service providers to ensure compliance with JBHT standards and adherence to budgetary constraints.Conducted detailed inspections of JB Hunt equipment and verified the availability of parts and supplies to reduce maintenance costs and minimize equipment downtime.Tracked open work orders and ensured downed equipment was promptly addressed; managed procurement, vendor relations, and troubleshot failures in real time.Utilized internal systems to monitor service needs and coordinated timely maintenance for overdue equipment to ensure operational continuity.Championed a culture of safety by enforcing federal and state regulations, cultivating a safe work environment, and leading compliance initiatives across all levels.Educated managers and drivers on proper pre- and post-trip procedures to ensure their practices aligned with DOT requirements.Shared actionable recommendations on maintenance policies and procedures and delivered continuous training updates to staff to ensure compliance practices were up to date

Evaluated fleet operations and profitability, then delivered data-driven recommendations for continuous improvement initiatives that enhanced service quality and efficiency, including improved routing efficiency and use of available trailer space.Coordinated route assignments and freight movements to ensure timely deliveries and compliance with customer requirements while continuously improving service standards. Instructed drivers on internal systems and third-party platforms; provided continued motivation and support to enhance driver productivity and reduce turnover.Managed payroll, route planning, mechanical problems, and resolved service-related issues to ensure seamless daily operations.Analyzed key performance indicators and generated detailed customer-specific reports delivered both virtually and in person.

Directed daily service department operations, ensuring optimal staff management, high levels of customer satisfaction, and profitability.Developed employee schedules to ensure optimal coverage, contributing to improved service delivery and operational efficiency. Trained service department employees in the GM’s recommended service procedures and OSHA regulations to improve their overall performance. Resolved complex technical inquiries related to vehicle issues, warranties, services, and repairs, and tracked service orders.Managed all aspects of warranty claims processing and used car inventory; optimized workflows to improve efficiency and reduce errors