Daniel Ruddock Email & Phone Number

Gillingham, Gb

Kent, England, United Kingdom

Client Relationship Management: I am responsible for building and maintaining strong relationships with our clients. This involves regular communication, understanding their needs, and providing excellent customer service.Account Planning and Strategy: Develop strategic account plans to maximize the value of each client. This involves identifying growth opportunities, understanding their business objectives, and aligning our company's products or services to meet those… Show more Client Relationship Management: I am responsible for building and maintaining strong relationships with our clients. This involves regular communication, understanding their needs, and providing excellent customer service.Account Planning and Strategy: Develop strategic account plans to maximize the value of each client. This involves identifying growth opportunities, understanding their business objectives, and aligning our company's products or services to meet those needs.Sales and Revenue Generation: A significant part of my role involves sales activities, such as identifying upsell or cross-sell opportunities, negotiating contracts, and closing deals to drive revenue for Esports DistributionProblem Solving and Issue Resolution: I serve as the main point of contact for all clients, addressing any issues or concerns they have in a timely and effective manner. Market and Competitor Analysis: I stay informed about industry trends, market developments, and competitor activities. This information can help us anticipate our client's needs and stay ahead of the competition.Reporting and Analysis: I am responsible for tracking key performance metrics, analysing sales data, and preparing regular reports for management. This helps to evaluate the success of our account management strategies and identify areas for improvement.Continuous Learning and Development: The business landscape is constantly evolving, so staying updated on industry trends, new technologies, and best practices is essential for success in my role. Continuous learning and professional development are important aspects of being an effective account manager. Show less

Kent, England, United Kingdom

I was a Technical Support agent for North American customers using Bose Soundcontrol Hearing Aids. As this is a medical device that is FDA-cleared, I had to follow strict legal verbatim when talking with customers. I supported any queries that customers may have had for example set-up, troubleshooting, returns,exchanges, and any pre-sale questions. I am fully trained in the digital Live chat/ SMS role, whichmeans I communicate with customers via Live Chat, SMS, and Apple Chat. I was part of… Show more I was a Technical Support agent for North American customers using Bose Soundcontrol Hearing Aids. As this is a medical device that is FDA-cleared, I had to follow strict legal verbatim when talking with customers. I supported any queries that customers may have had for example set-up, troubleshooting, returns,exchanges, and any pre-sale questions. I am fully trained in the digital Live chat/ SMS role, whichmeans I communicate with customers via Live Chat, SMS, and Apple Chat. I was part of the small team that started up Virtual personal sessions (video chat) at Bose once a customer had purchased the hearing aids they would be sent an email invite to a video chat session, the sessions were booked for 30-minute slots and help give the customer a more personalised experience. This was a target-based role so our response times, call times, customer satisfaction scores, etc. are monitoredweekly. While working at Bose, I achieved a 98.2% customer satisfaction score. the systems I used were: SAP CRM, SalesForce Sprinklr and NiCe CXONE Show less

Kent, England, United Kingdom

During my time at costa coffee, my main tasks as a barista have been preparing hot and cold drinksto company specification, merchandising and stock rotation of perishable items, cash handling andbanking, ensuring customers receive excellent, efficient service always, upselling items andensuring I follow all Covid 19 rules and regulations.