Global Shared Service Center Head
Manila, National Capital Region, Philippines
* RESPONSIBILITIES / ACHIEVEMENTS *1. Responsible for the strategy, operations/service delivery and talent management of the Grace Global Business Services (GBS) located in Manila, Philippines. The service center is the sole Global In-House (GIC) or captive center of W.R. Grace - a US$2 Billion specialty chemicals business with its global headquarters located in Columbia, Maryland, USA. Under its scope, the service center supports all countries where W.R. Grace has Sales, Manufacturing and other business operations..2. Works closely with the Global Process Owners (GPOs) in fulfilling their mandates in relation to the various work activities being performed in the Manila Center.3. In-charged with and managed the migration of work from the various regions to the service center in Manila including the planning, work-shadowing & knowledge transfer to the stabilization of the processes.4. Oversees over 150 staff (with 5 direct reports) which support mainly the following processes: - Purchase to Pay (P2P)- Order to Cash (OTC)-related processes- Record to Report (RTR): Cash Management, Fixed Assets, General Ledger, Statutory Activities, Month-end Close, Treasury, Tax, FP&A- HR Operations- IT Global Help Desk- Internal Audit operaitons5. Is responsible for the execution of the "site" management programs geared towards four key areas: People/Talent, Customer, Expense Management, Process & Controls and Continuous Process Improvement6. Reports to the Global Finance Head (VP) based in Columbia, Maryland, USA.