● Develop personalized fitness programs based on clients' goals, needs, and physical abilities to maximize their potential and ensure progress.● Promptly resolve patron concerns in relation to billing and scheduling.● Conduct regular fitness assessments and track client progress to ensure the effectiveness of training programs.● Continuously educate oneself on the latest fitness trends, research, and practices to stay up-to-date and provide clients with the most effective training methods.● Utilize CSI Spectrum software for client scheduling and data management.

● Manage estate operations, including resolving issues with communications and network technology.● Oversee maintenance, administration, and improvement of a property valued at over $50 million.● Hire and supervise external contractors for maintenance and repairs; reviewing vendor contracts to ensure vendor objectives are in-line with project goals and budgeting.● Ensure Estate Owner's satisfaction, being readily available to quickly address any changes or concerns.

● Organize and operate a 20,000-sqft health and fitness facility, offering a wide range of services and products, generating approximately $80,000 worth of sales per month.● Utilize technology for staff scheduling, customer engagement, and data-driven decision-making.● Spearhead a major facility renovation project; coordinating with vendors and addressing customer's concerns as the facility was closed temporarily.● Respond to all customer's queries and concerns immediately; at times deescalating situations when a resolution could not be reached immediately.● Develop and implement customer retention strategies to ensure a high level of member satisfaction and repeat business.

● Provide technical support to clients in a helpdesk environment, assisting them in using payroll software and the online website effectively.● Utilize technical expertise and troubleshooting skills to address client inquiries and resolve technical issues promptly.● Collaborate with cross-functional teams to ensure seamless communication and resolution of client concerns.● Build rapport with clients and foster positive customer relationships.● Leverage software tools and systems to manage client accounts and track issue resolutions.

● Taught English as a Second Language (ESL) to students of all ages and levels● Developed and implemented lesson plans that aligned with the curriculum and students' needs● Assessed students' progress and provided feedback to help them improve their English skills● Created a positive and encouraging learning environment

● Draft business and marketing plans for Western products entering the Chinese marketplace, working closely with the team to ensure comprehensive and effective strategies.● Support domestic Chinese clients in expanding their international profiles, assisting in coordinating meetings and providing language support.● Directly communicate with clients to explain marketing strategies and preservation of their brand identity. ● Lead new client outreach and follow up on leads.● Assisted local Chinese clients in navigating cultural differences and establishing effective business relationships with Western counterparts, ensuring smooth communication and collaboration.

● Responsible for error proofing and correcting orders for international wholesale distributors. ● Created and updated customer catalogs used by clients to place orders.● Was present and directly involved with the sales team during 2011 New York Fashion Week, including event preparation. ● Handled customer relations in the absence of team members.