Daniel Russell Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Extended duties to include:- Support and enablement of the Compute and Cloud team- Assisting with resourcing and longer term planning- Completion of continuous improvement activities to streamline internal processes

Adelaide, Australia

Providing consulting services to internal and external customers. Responsibilities include:- Working collaboratively with key stakeholders to design and implement public and private cloud solutions- Working with other departments to identify areas of improvements and subsequent creation/review of processes and policies- Reviews of customer environments with recommendations for improvements- Provide support and an escalation point for the Managed Services department- Assistance with ad-hoc requests for short term engagements

Managing and maintaining Hostworks OpenStack powered cloud environment. Responsibilities include:- Design, build, monitor, upgrade, and maintenance of OpenStack powered cloud environment- Design cloud ready environments for customers- Liaising with other teams to ensure documentation, training, and experience is sufficient to operate our products and toolsets

Adelaide, Australia

Designing and identifying opportunities for Hostworks and their customers. Responsibilities include:- Design, build, monitor, upgrade, and maintenance of OpenStack powered cloud environment- Design cloud ready environments for customers- Identify trends in IT and suggest improvements to platforms- Liaising with other teams to ensure documentation, training, and experience is sufficient to operate our products and toolsets

Adelaide, Australia

Investigating and implementing new products for Hostworks. Responsibilities included :- Identification of trends in IT- Combination and configuration of disparate software components to create new products- Liaising with other teams to ensure documentation, training, and experience was sufficient to operate new products- Third level technical support when needed

Adelaide, Australia

Managed and responsible for the entire infrastructure of select major clients. Responsibilities included :- Responsible for Change Management for the environment- Completed in depth Problem Management for the environment- Identified areas that needed improvement on Hostworks' side and implemented solutions- Identified areas that needed improvement on the client's side and implemented solutions- Provided third level technical support for incidents- Mentoring of second and third level support- Maintenance of documentation and provision of training for second and third level support- Proactive capacity planning

Provided advanced corporate technical support to various clients.- Supported Windows Operating Systems (2000, 2003, 2008)- Supported UNIX based Operating Systems (RedHat EL4, RedHat EL5, Solaris SunOS 8)- Supported VMware ESX/ESXi environments- Supported internal Microsoft Office SharePoint Services 2007 environment- Provided support for Microsoft Active Directory, DNS, DHCP, IAS- Supported custom third party applications provided by clients

Provided corporate technical support to various clients.- Supported Windows Operating Systems (2000, 2003)- Supported UNIX based Operating Systems (RedHat EL4, RedHat EL5, Solaris SunOS 8)- Provided Tier 2 level support for Microsoft Active Directory, Microsoft Exchange (2003), iMail, DNS, DHCP, IAS- Supported custom third party applications provided by clients

Extended responsibilities to include performance management of Network Technicians, acting an escalation point for Network Technicians, improving job workflows in the office and identifying/pursuing new opportunities.

Provided rural corporate IT support for the Sunraysia region of Victoria.- Installed, configured and supported Microsoft Operating Systems (Windows NT 4.0, 2000, 2003)- Installed, configured and supported Linux based Operating Systems (Debian and RedHat)- Installed, configured and supported Microsoft Active Directory- Installed, configured and supported Microsoft Exchange (2000 and 2003)- Installed, configured and supported Microsoft ISA Server (2000 and 2004)- Installed, configured and supported Microsoft SQL Server (2000 and 2005)- Installed, configured and supported all major client Operating Systems- Designed and implemented Wired and Wireless intra-office networks- Designed and implemented multiple site networks