Daniel Ruvinsky Email & Phone Number

• Helping review and design SaaS cloud solutions strategy. • Performing product reviews, analysis, and discovery.• Working on go-to-market strategy for several products.• Designing and implementing the latest cybersecurity best practices.

Boston, Ma, Us

Experienced in both the Startup and Enterprise worlds through my expertise in software integration, customer success, and quality assurance infrastructure. My current role as Operations advisor provides the structure and feedback that allows Knovigator to focus on its mission of surfacing knowledge for individuals and organizations.

New York, Ny, Us

Boston, Ma, Us

Grand Rapids, Michigan, Us

In December 2017, Quark Software, provider of end-to-end content automation platform, acquired Docurated, a SaaS-based enterprise sales enablement solution.• Responsible for leading transition efforts for Customer Success, Pre-sales, Engineering and QA teams post-acquisition and achieving a 95% customer retention rate during the merger period.• Managed technical integrations for the Docurated offering and advised on how to incorporate Quark's Content Automation tools.• Acted as a solution architect and led efforts to unify Docurated with Quark’s suite of products as a one-product solution for sales enablement and content automation. • Implemented a go-to-market strategy with internal sales and marketing teams for the new product offering.• Supported global account executives and pre-sales teams on sales deals by participating in detailed tech reviews, product demos, solution analysis and training.• Researched ways to integrate Docurated solution into marketing automation and other sales enablement solutions.

Denver, Colorado, Us

• Responsible for all aspects of pre-sales, tech implementation and onboarding for 60+ customer accounts.• Integrated Docurated application in Salesforce and helped to implement Tableau data analytics for customer use.• Managed development life cycle of the Docurated product to ensure it fits with customer requirements as well as the overall product vision.• Supervised an offshore QA team of 4 engineers to improve product quality and release process.

Denver, Colorado, Us

• Implemented a Customer Success system, Gainsight, to streamline customer usage and adoption monitoring to increase retention rate.• Helped define workflows to automate customer onboarding, training, follow-up, and product feedback.• Performed security reviews and audits of the Docurated product based on customer’s CISO guidelines. Worked directly with CISO to help facilitate secure deployment.

Chesterfield, Mo, Us

In October 2007, Amdocs, the leading provider of customer experience systems, acquired Approximatch, an enterprise search engine application.• Led system implementation efforts in 5 North American and 2 European online Yellow Pages accounts. Acted as a Project Manager/Product Manager for the Approximatch enterprise search engine application.• Interacted closely with the R&D team to implement change requests per customer specifications; maintained release documentation. • Designed supporting modules for the search engine application using Perl and Java; developed bash scripts to automate workflow operations. • Managed a team of QA and support engineers; implemented best practices to further improve product releases. • Planned budget allocations for enterprise accounts.

• Acted as a Professional Services Lead supporting Approximatch search engine application for major online directory publishers in USA, Canada, and Mexico.• Responsible for end-to-end implementation of search engine application from design and development to deployment.• Interacted with clients to gather requirements and responded to support calls to resolve system errors.• Helped to design AI/ML processing module for search engine application based on history of user searches to enhance relevancy of search results. • Developed a remote distribution system to help streamline installation and patching of search engine environments across multiple data centers. Designed and implemented a WebAdmin tool to manage and monitor customers’ installation setup.

Waltham, Ma, Us

• Helped to transform TEAMThink application from online learning software to an enterprise insurance performance management application.• Led customer support and integration engagements with leading insurance companies.• Assembled a client services team to scale a rapidly growing insurance customer base.• Worked with R&D team to review and set-up testing procedures for TEAMThink application.

Bedford, Ma, Us

• As a QA engineer lead was responsible to test Monarch Enterprise software focused on data mining technology.• Designed and implemented white and black box test plans.• Developed automation modules using Visual Basic and Excel Macros to test Monarch and DataPump applications.• Acted as a product manager during the development phase of Monarch/ES Web application.• Worked with technical writers to effectively document user guides for Monarch and DataPump applications.

Boulogne-Billancourt, Fr

• Held the role of a QA engineer to help test the latest Ethernet/ATM network switches.• Performed tests with Chariot automation software on Ethernet/ATM switches.• Wrote Unix shell scripts to test hardware API calls of Ethernet/ATM switches. Developed CLI scripts on Unix to analyze and configure the ATMizer software. • Produced testing plans to analyze network usage and throughput rate.• Modified ClearCase DDTS bug tracking system in order to meet development needs.

Bachelor Of Science (B.S.), Computer Science

Education record