Daniel S. Email & Phone Number

Prague, The Capital, Czech Republic

Prague, The Capital, Czech Republic

Prague, The Capital, Czech Republic

• Identified, developed and implemented marketing strategies for established tour guide business, including creation of new tours and activity options.
• Developed separate antiques business to fulfil demand for excellent examples of 20th Century Czech and Eastern European design.

Prague, The Capital, Czech Republic

• Provided 1st level remote technical support to home and office based employees of Zurich UK via telephone and email.
• Supported Lotus Notes, VPN, Blackberry/MobileIron mobile phone support, MS Office, Apple OS, LAN/Wifi issues, Peripheral set up and support
• Used Windows 7, Citrix, MS Outlook, Lotus Notes, Bomgar, Remedy
• Acted as SME for Motor Insurance Database (MID), leveraging my extensive UK Insurance Industry experience to engage and empathise with UK users’ issues

Manchester, United Kingdom

• I controlled the performance systems software including NICE Call Recording systems and EG Work Manager for 4000+ users including maintaining strict access control.
• I operated a Prism based control room software package which controlled over 100 automated processes essential to the running of the bank. I was responsible for identifying system errors or outages and resolving them.
• I delivered several projects to improve business processes and add value including a thorough review of call recording fulfilment for Regulators and government bodies. I also delivered an extensive audit of users on EG.
• I performed access control for several systems including maintaining close control on both overall system access, and tiered access to different levels of authority according to individual role.

Manchester, United Kingdom

• My strong analytical and decision-making skills and excellent General Insurance product knowledge enable me to resolve a wide range of customer complaints, reaching considered, evidence-based conclusions, including the.
• Wrote letters to customers to a high standard of quality requirement introduced in 2012, ensuring that all complaints are resolved with a clear rationale, and all evidence is clearly documented and referenced and.
• Created 100+ letters which continue to be used across the department as standard responses to common queries, maintaining a standardised approach to high volume enquiries.
• Challenged internal customers in order to ensure the right outcome for the customer and the business.

Manchester, United Kingdom

• My flexible and professional communication style enabled me to deal with a wide range of customer calls and I consistently met and exceeded my KPI targets.
• Assisted new hires and created a resource of over 100 custom letters to establish a consistent response to common queries in line with corporate aims and values.

Burnley, Lancashire, United Kingdom

• Wrote high volumes of letters to customers covering all areas of the business’ activities.
• Consistently exceeded KPI measures for volume and quality of work completed.

Bsocsc, Social Policy, 2:2

Education record

Education record