Daniel S. Email & Phone Number

Hemel Hempstead, United Kingdom

• Ensuring all vulnerable systems are patched whilst strict security policies are maintained and upheld
• Installation of security software
• Post firewall/server migration testing
• Patch deployment via distribution software
• Server side troubleshooting
• Activities are conducted within a Cisco HCS environment

Nationwide

• Configured and prepared users new desktop/laptop
• Migrated user profile situated on the old workstation to new desktop/laptop
• Configured user permissions using Active Directory group policy
• Migrated users old emails to new Balfour Beatty mail server using Exchange Server
• Installed/configured and deployed patches for business applications such as Microsoft Office suite, Global Protect, Lotus Notes and various Adobe packages using SCCM
• Provided both desk-side and remote assistance to customers rectifying issues

Norwich, United Kingdom

• Migrated Windows XP users to Windows 7
• Altered hardware specifications of new desktop/laptop to suit clients requirements
• Troubleshot desktop/laptops with hardware and network related issues
• Provided support to users with technical issues both desk-side and remotely
• Troubleshot and deployed patches for business applications such as Witness, IBM Content Manager and Lync
• Escalated unresolved technical issues to 3rd Line support through Asyst Enterprise software

Nationwide

• Audited buildings to determine additional requirements that maybe needed prior to installation
• Installed/configured Cisco routers, switches and Analogue Telephone Adapter (ATA) machines
• Installed/Configured FAX machines, Cisco VoIP and BT DECT telephones
• Installed structured cabling, patched network and tested connections for issues
• Conducted tests on VoIP system and diagnosing issues encountered
• Compiled daily reports and report issues encountered to project manager

Letchworth

• Decommissioned Servers and Telecommunications equipment
• Logged decommissioned hardware details using spreadsheets and forwarded them to Financial Services
• Reported issues encountered to the Head of Deployment Services

Leicester, United Kingdom

• Assisted in upgrading Windows XP systems to Windows 7
• Supported users with technical issues
• Troubleshot workstations with hardware and network issues
• Troubleshot Business Applications such as, Witness, IBM Content Manager, SAP, KANA and Microsoft Office Suite
• Escalated incomplete technical issues to 3nd Line Support using Service-Desk

Stevenage, United Kingdom

• Exchanged US spec Ultrabook keyboards and keyboard panels with UK spec
• Diagnosing hardware related issues and updated BIOS settings
• Reported issues encountered to the Team Leader

Luton, United Kingdom

• Supervised computer labs ensuring the students comply with the departmental rules
• Troubleshot and maintained workstations in labs
• Invigilating exams taken place in labs
• Reporting technical issues to the Technical Support team
• Assisted students with academic subjects and resolving technical issues
• Upgraded hardware components and software packages on workstations ensuring they operate efficiently

Luton, United Kingdom

• Designed the Echo pilot report survey for the official launch of NCCR held at The House of Lords.
• Kept team members up-to-date with the development progress
• Produced graphical representations of data gathered
• Ensured all team members were ahead of schedule
• Analysed the ECHO pilot survey results and reported the findings
• Assisted team members that were behind schedule

Masters Of Science (Msc), Advanced Security And Digital Forensics, Cyber Security

(GCHQ Certified MSc)

Bachelor Of Science (Bsc), Computer Science And Software Engineering, Computer Science

Education record