Daniel Kushner Email & Phone Number

Denver, CO, US

Salt Lake City, Utah, United States

• Informed business decisions by highlighting useful insights from raw data by creating reports utilized by senior management, including the Board of Directors
• Enabled efficient allocation of team resources by creating a custom dashboard using Alteryx to show queue volumes
• Developed a comprehensive system to manage a team’s work queue, including dynamic autoassignment and permission management for separate user profiles
• Partnered with stakeholders to create a daily tool that automatically matches high-risk items to easily resolve them

Salt Lake City, Utah, United States

Worked as both a Business Intelligence Analyst and Compliance Analyst

Denver, Colorado

Fort Collins, Colorado Area

• Tested and reported on close to 100 software bug fixes over the course of three months
• Learned the Encompass proprietary software in less than two months to troubleshoot customer issues
• Worked with customers on a daily basis to resolve software issues through emails and phone conversations

Fort Collins, Colorado Area

• Trained 20 incoming desk staff hires, one of whom became the manager of an entire residence hall
• Became mail room lead after one year as an entry-level desk worker
• Created procedures to minimize errors and maximize package sorting rate, optimized with error analysis