• Lead large IT projects, including the design and employment of new IT systems andservices both internally and for our clients.• Monitor performance of internal and client information technology systems and staff todetermine cost and productivity levels, and make recommendations for improvinginternal and client IT infrastructure.• Internal and client IT documentation.• Oversee client account management.• Help define internal and client IT infrastructure strategy, architecture, and processes.• Analyze business requirements by partnering with key stakeholders across theorganization to develop solutions for internal and client IT needs.• Assess vendors relationships and help develop strategies for new hardware andsoftware to be utilized internally and with our clients.• Troubleshoot hardware and software issues related to internal and client ITinfrastructure.• Periodically meeting in person with clients (may require travel.)• Manage small project teams to develop, execute and complete ongoing assignments.• Organize team roles and evaluate employee performance.• Document operational tasks and report to upper-level management.• Perform employee reviews and assessments for direct reports.• Leverage IT staff to maintain a clean, organized, and functional technology environmentin the office.• Work with sales staff to ensure efficient communication and processes betweensales/marketing department and IT services.• Assist with new employee onboarding and training programs.• Other duties as assigned.

- Resolved consumer, residential, and business client issues related to computers, networks, security, databases, and software.- Supported users remotely through ConnectWise Automate, LabTech RMM services.- Exceeded key performance objectives which included sales, service, repair, refurbishment, as well as new computer and server builds.- Configured systems for business and consumer use.- Solely managed the Manitowoc and Green Bay stores. Successfully motivated staff which increased performance and profits.- Successfully implemented and managed local and digital marketing campaigns.- Developed positive relationships with new vendors to expand MSP services, reduce costs, and increase profits.