- Consulted Gothaer Life Insurance in outsourcing core business processes to a front office organization. Led workshops with subject matter experts to analyze all customer related processes. Recommended which processes to outsource. Designed the outsourced processes for the front office organization. Restructured the back office from a generalized organization to specialized units. Developed work instructions regarding the organizational interfaces and interaction with the Workflow Management System. Conducted training sessions for nearly 300 employees to adapt to the new environment. - Consulted Deutsche Bank for an insourcing project on its credit card processes. Directed workshops with credit card product managers to design optimized processes and evaluated which ones to insource. Documented end-to-end processes to create transparency and provide a framework for future analyses. - Implemented the Business Process Management Tool ADONIS at Norddeutsche Landesbank (North German Federal State Bank). Specified software adaptations to customize the tool to act as the basis of written regulations and risk management system.- Coached and consulted various mid-large companies regarding Business Process Management, Risk Management, Outsourcing, Insourcing, and Business Process Modeling with ADONIS. Account management for 20 client companies.

- Supervised 280 business students in the tutorial ‘Basics of Business Informatics’ covering topics such as MS Excel, HTML, SQL, and design of algorithms. - Conducted presentations for clarification of study material and providing guidance in exercises.

- Estimated the market size and growth forecasts of healthcare staffing in Germany for a leading staffing company in Europe. Analyzed emerging trends, identified market entry barriers, profiled the key competitors.- SWOT-Analysis of the German software and IT service market for a leading German bank. Estimated market growth forecasts, analyzed emerging trends, and indicated legal situation of patents for software related inventions.