With over 12 years of experience in the electrical manufacturing industry, I am a passionate and driven Customer Experience Director at Bender Inc., a leading provider of isolation power panels for the medical market. As a CXPA Professional Member, I am committed to delivering exceptional customer experiences, creating innovative solutions, and optimizing service delivery.In my current role, I oversee and lead the Customer Service, Application Engineering, Field Service, and Product Management teams, collaborating with internal and external stakeholders to ensure customer satisfaction, product quality, and business success. I also leverage my sales and engineering background to guide product strategy and lifecycle management, translating customer requirements into market-ready solutions. My mission is to contribute to Bender's growth and excellence in the medical industry.