Joined the Encora's Spark Program.

I teach French in 1:1 sessions with students of varying ages and levels.

I solve complex technical problems for the worldʼs largest advertisers through “outside the box” methods. I focus on technical solutions & diagnosing the origin of the issue between Kargo Commerce, social publishers, or user error. I'm the bridge between our technical & customer facing orgs.

Sub-leader of the Enroute's EMEA team and part of the IAS Technical Client Support team. I have played a crucial role in improving the company's problem-solving processes by standardizing processes, creating technical documentation, and by continuously contributing to improve team's overall performance. Acquired great expertise in identifying and resolving technical issues. By collaborating with other teams and sharing my knowledge, I have helped to create a more cohesive and efficient workflow, reducing the time it takes to resolve complex problems.

I was a french teacher for a group of 7 intermediate students (A2-B1) at ITSON.

I provided professional assistance to clients, effectively communicating and making them interested in our product. I resolved client inquiries promptly and provided accurate information about our policies and services. Through active listening and empathy, I built rapport with clients and helped them understand the benefits of our products. My dedication to providing excellent customer service contributed to increased client satisfaction and retention rates.

Gained valuable experience on managing client expectations, establishing clear communication and de-escalating customer complaints. I mastered technical documentation tools and provided great feedback, which was implemented for a better call flow and customer experience.I also worked as a trilingual agent (English, French, and Spanish) for the account 'Desire2Learn' in which I gave technical support to canadian and american users.