● Empowers and motivates a team of 8 LP Analysts with an objective to reduce shrink.● Sets goals and vision for the LP Technology and Analytics team.● Outside thinker that generates relevant use cases that identify internal company andexternal customer fraud and theft: In 2023 the team’s analytical skills lead to a 26%increase in investigations, helping maintain shrink levels.● Communicates with all levels of the organization from VPs to contracted vendors.● Supports continual process improvement goals to identify gaps, risks andopportunities to improve efficiency and increase productivity within the team.● Maintains and facilitates the use, training, and guidance of relevant LP Systems.● Lead project delivery of a new web based application used to manage all companyinvestigations related to employee safety and loss prevention (theft and fraud).● Lead project delivery of VTRA (violence and threat risk assessment) application.

● Lead LP projects and initiatives related to onboarding of new technologies such as TJX’s refund management and exception-based reporting applications, as well as upgrade initiatives such as conversion of stores from analog to digital CCTV systems.● Lead a team of 5 ensuring quality of execution and scheduling, maximizing team’s effectiveness● Maintained accurate records and statistics related to investigations and team activity.● Built exception-based reporting to identify internal employee and external customertheft and fraud.

● Detected and apprehended customers committing theft or fraud, and facilitated their prosecution.● Contributed to police case reports, and attended court to testify as required.● Trained new hires via orientation sessions and Shrink Committee meetings.● Trained front line associates to detect fraud signals and deter theft within stores.

● Conducted surveillance to detect and apprehend shoplifters.● Enforced company standards related to security and safety procedures.● Conducted safety inspections and communicated hazards to key-holder on duty.

● Facilitated between business and IT teams.● Prepared and conducted interview sessions in order to elicit and identify businessopportunities and requirements.● Converted business needs into clear, concise and verifiable system businessrequirements.● Conducted requirements walk-through meetings with users, IT development and QAteams.● Ensured that standard methodology and best practices were utilized.

● Provided Desktop and Network support for all TVO users● Responsible for troubleshooting of hardware, wireless networks and VPNconnectivity● Provided support of enterprise-wide applications i.e. MS Office, Outlook, PeopleSoft,Crystal Reports and Footprints