I taught this year Animation 2, Web design 1, Networking, AP Computer Science Applications, Research in Network, and Practicum of Networking while holding Animation, Robotics, and Technology Student Association clubs. I'm also the web master for the school web site. The certifications I teach are Autodesk Maya, CompTIA ITF+, and CompTIA A+

I taught this year animation 2, web design 1, web design 2, networking, and practicum of animation while holding Animation and Technology Student Association clubs. I'm also the web master for the school web site. The certifications I teach are Autodesk Maya, Adobe Dreamweaver, Adobe After Effects, CompTIA ITF+, and CompTIA A+. Certified 2 students in Comptia ITF+, 11 students in Autodesk Maya, 19 students in adobe DreamweaverUIl Jersey Village chapter Advisor that made it to the second round sent in 1 project. TSA Jersey Village chapter Advisor that made second place sent 8 projects.

JOB DUTIES AND RESPONSIBILITIES* Trains customers on Ricoh devices and designated Solutions as specified in Policy, associated Playbook and other documented guidelines.* Installs and sets print drivers to default.* Visits current customers with low volume in an effort to increase total document volume.* Registers customers for company website and informs them about process for requesting service and supplies.* Identifies potential sales leads for Sales and Network Service departments.* Works with Service management to ensure proper request procedures are followed.* Accounts for all time and activity by recording information in the Activity Tracking system.* Presents a professional image in business dress and behavior.* Performs other duties as assigned.Demonstrates expertise and provides specialist services* Performs pre-sales related activities such as, customer demos, site surveys, etc. in support to the Inside Sales Team.* Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.* Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.*Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained.

*Reviews all technical and non technical information for supported and related products. i.e.: Technical material, new releases, product reviews, etc. Shares relevant information with team members that work on Amazon Lockers, ThinkIPA ScrubEx, Starship robots, Fetch robots, Amazon robots, Bossa Nova robots, MIMO cash machines, Tidal cash machines, Revolution Retail cash machine, and Civco Astra Tee.* Responsible for smooth, efficient operation of the team, such as monitoring Job activity, data entries, and personnel so as to maintain acceptable performance levels.* Maintains departmental schedules, calendars, vacation plans, and training activities to ensure adequate staffing to meet the needs of customers.* Supports and maintains high levels of motivation for all the team members.* Manages attrition of team ensuring a healthy and positive work environment.* Responsible for task allocation within the team.* Provides growth and development opportunities for team members.* Works directly with TSSC Specialists and Consultants to resolve customer (both internal and external) problems and perceptions as well as other issues impacting staff performance.*Monitors and tracks employee monthly performance and rates that performance by previously established guidelines for performance.* Provides periodic reports to Manager on outstanding issues and concerns, both internal and external.*Manages handling of open issues of all staff in their support area or other escalation paths as required.*Approves and reviews department documentation for content and accuracy prior to disbursement. Assures timely distribution.*Performs other duties as assigned.

*Reviews all technical and non technical information for supported and related products. i.e.: Technical material, new releases, product reviews, etc. Shares relevant information regarding Amazon materials with team members.* Responsible for smooth, efficient operation of team, such as supporting job activity, data entries, and personnel so as to maintain acceptable performance levels.* Supports and maintains high levels of motivation for all the team members.* Manages attrition of team ensuring a healthy and positive work environment.* Works directly with TSSC Specialists and Consultants to resolve customer (both internal and external) problems and perceptions as well as other issues impacting staff performance.* Provides periodic reports to Manager on outstanding issues and concerns, both internal and external.*Manages handling of open issues of all staff in their support area or other escalation paths as required.*Performs other duties as assigned.

* Reviews all technical and non technical information for supported and related products. i.e.: Technical material, new releases, product reviews, etc. Shares relevant information with team members.* Supports and maintains high levels of motivation for all the team members.* Works directly with TSSC Specialists and Consultants to resolve customer (both internal and external) problems and perceptions as well as other issues impacting staff performance.* Provides periodic reports to Manager on outstanding issues and concerns, both internal and external.*Manages handling of open issues of all staff in their support area or other escalation paths as required.*Approves and reviews department documentation for content and accuracy prior to disbursement. Assures timely distribution.*Performs other duties as assigned.

I install, maintain, and troubleshoot issues with printers while teaching customers about Ricoh products they have purchased. I'm also the Subject Matter Expert in south Texas for Amazon Lockers and IPA (Innovative Passion Automation) scrub/linen machines. As an adjacency technician with Ricoh I assist biotechs, confirm locations, and installation process for Civco and IPA products. I schedule, move, install, maintain, troubleshoot, and decommision Civco Astra Tee, IPA machines, and Amazon lockers. I am trained to work on Starship robots, Fetch robots, Amazon robots, and Bossa Nova robots.

* Supported eight shops with 160 personnel. Creating new forms, updating out of date training material, and having all 160 personnel certified in Employee Safety, and Risk Management Fundamentals by May 2018 * Inspecting the shop buildings and confirming they are in safety compliance.* Work in tangence with other personnel to reduce hazards and risks to airman during duty hours.

*Maintained and repaired Air Conditioning, Heating units and chillers on Lackland Air Force base.*Obtained E5 status in July 2017*Obtained 7 level for career field knowledge in September 2017

• Respond to customer inquiries and answer any questions they had about the product• Reviewed inventory and stocked the selves with product in the correct location as necessary

• Worked with students assisting with Unity 3d coding in Javascipt, C#, and Python• Worked with students assisting with After Effects, Final Cut, Cinema 4d, and Photoshop

• Was President of Student International Game Developers Association (IGDA) chapter• Generated scrolling text for school schedule and screen savers for the student body• Designed opening scene, ending credits, and break-bumpers for Youth In Sports• Sustained Youth In Sports website, and YouTube site• Maintained software and network for the computer labs• Helped assist situations with the Veterans Affairs advisors

• Respond to customer inquiries and answer any questions they had about the product• Reviewed inventory and stocked the selves with product in the correct location as necessary

Role playing as an evil doctor. Guaranteed the safety of the staff and customers that was in the designated area

*Maintained and repaired Air Conditioning, Heating units, and chillers on Dover Air Force base.*Obtained 5 level for career field knowledge in September 2010.*Revamped shop safety program book; zero findings during 2009 Unit Compliance Inspection--instrumental in Wing earning "Excellent" rating.*Deployed to Al Udeid Air Base in Qatar from August 2009 to January 2010