Daniel Sampson Email and Phone Number

Provided account management/key support on the biggest company accounts, including BBC, RBS, Standard Chartered & London Underground; delivering an optimal service to the most important clients.Developed productive relationships with main account contacts; successfully increasing business volumes Over achieved Service Level Agreements; delivering outstanding customer satisfaction and providing constructive feedback to Operations & Training departmentsProvided significant support in a major BBC tender proposal; ensuring successful contract retention despite fierce competition from rival bidsAchieved a 9% increase in customer satisfaction surveys, from 86% to 95%, by ensuring call centre consistency through meetings and workshops.Integral part of the transition team overseeing Gett UK's takeover of the Radio Taxis group.On boarding of new accounts on to the booking system, ensuring effective set-up and providing 24/7 support for the implementation of new booking system.‘Account Champion’ for biggest client, the BBC; acting as initial contact point for all queries and complaints.Dealt with the most serious escalated complaints requiring exemplary investigation and resolution to prevent irreparable damage to the company and/or client relationship.Key role to the development of the Salesforce program used for logging/handling client queries and complaints; successfully delivering an efficient/user friendly system and increased reporting accuracy.Developed a strong working relationship with suppliers; ensuring the best possible service and fulfilling agreed standards/obligations.Trained/coached new staff in the structure of query/complaint responses; maintaining best practise standardsMade decisions/recommendations relating to staff, systems and customers when dealing with all feedback.Produced Management Information (MI) reports for the company and all corporate clients.

Managed and maintained three high street sites; providing excellent customer service whilst delivering the highest company standards.Managed three locations; ensuring all sites optimised business levels and kept updated with marketing trendsManaged staff across the shops; effectively maximising team performanceProduced and implemented rotas and staff performance reports on a weekly basis.Reduced waiting times by 15%, by identifying and addressing peak hour trendsManaged one of the stores to achieve an area best audit score of 98%Achieved a 100% record with mystery shoppers and surveys.Delivered world class customer service to all customers.Continually updated knowledge of all current events and sports to deliver a premium service.

Responsible for offering exceptional customer service and providing customers with trustworthy advice.Built vital relationships with customers to ensure that they returned.Supervised, managed, coached and delegated tasks to team members.Improved sales in accessories.Ensured that fixtures were presented at a world class level.

Delivered a premium customer service; managing marketing schemes to increase awareness of new launchesSelected to take on a management role in training new team members.Wrote new training plans; achieving 15% increase in customer satisfaction scores within 12 months.Improved visual merchandising standards

Managing the shop operation and developing excellent communication and customer service skills.Working closely with store team to uphold innovative shopping environment.Supporting and contributing to the product flow process as well as providing daily support for store responsibilitiesReconciliation of all cash, credit cards, and cheques, safely and securely.Completing stock orders and stock takes.Key achievement: Made low cost, effective adjustments to how stock was held allowing us to cut stock access time in half.