• Successfully building relationships new clients through cold calling and managing business tobusiness relationships with existing ones in the Mortgage Finance Industry.• Exceeded quarterly targets consistently through diligent prospecting and tailored productpresentations.• Developed key partnerships, resulting in increased lead generation and cross-sellingopportunities.• Determining customer requirements and coordinating quality data solutions to achieve higherresults at Loan Origination, Underwriting, Closing to improve Verification, Accuracy, Efficiency,and reduction of costs.• Expert providing property data solutions for real estate industry

Working as a virtual receptionist for offices in the U.S. including law and medical offices taking important messages and providing remote customer service and administrative support for multiple companies or organizations. Dealing with responsibilities including answering and forwarding calls or emails, assisting customers or clients, and scheduling appointments.

• Developed and maintained working knowledge of products and services to deliver timely,accurate information.• Performed work in compliance with established regulations, policies and standard operatingprocedures.• Supported sales department in handling new customer orders, account inquiries and assignedtasks.• Business to customer sales and reaching targets with our main product OmegaXL, throughinbound calls.

• Increased revenue by acquiring new customers and determining needs to offer relevantproducts.• Adapted sales techniques to specific clients and promoted products based on individualizedclient needs• Completed customer searches to generate new leads.• Contacted satisfied customers to offer additional services.

• Improved call metric standards to exceed performance KPI targets.• Used outstanding problem-solving and communication skills to appease dissatisfiedcustomers.• Maintained accurate records to simplify information flow between customer service andaccount management teams.• Successfully generated new business via telephone sales, achieving profit growth targets