Daniel Sander Email & Phone Number

Calgary, Ab, Ca

-Test and maintains myrc.redcross.ca, Prevention and Safety(P&S) MS Dynamics (CRM), and other digital platforms as required-Develop comprehensive software test plans and apply and follow established testing best practices and SDLC methodology-Liaise with internal team members (e.g. Developers, Business Analysts, Product Manager, Product Owner and Support) to ensure quality in every stage of product development process-Create or maintain new or existing automation test scripts for the P&S application and run performance testing-Provide solutions for performing different types of testing efficiently and effectively, including but not limited to testing of software on different platforms or with different configurations, data-driven testing (creation of tests using the same actions but with many different inputs), GUI testing, API-driven testing, continuous testing-Create meticulous test documentation for some CRC systems and be available to support the intake of QA requests.-Write concise, technical testing documentation/plans/cases for the various P&S projects and solutions.-Work with the Digital Product Manager (P&S) to make suggestions for improving UI/UX and the Digital Marketing Manager (P&S) regarding data-layer or tracking testing.-Identify testing risks within projects and provide testing solutions/processes to mitigate the risks.

Develop and maintain all system related processes around the Training Partner lifecycle. Ensure timely accurate data entry into P & S systems, including CRM, AX, Shop and SharePoint and providing customized reporting as required. Provide documentation management of Training Partner Development internal resources. Manage the Lead Pipeline for potential Training Partners -Ensure that all training partner inquiry/application are entered in a timely fashion and that accurate data entry into CRM -Coordinate the internal assessment process to move lead through the pipeline, including monitoring and reporting on SLA. -Maintain all standardized communications within Adobe sign and CRM including but not limited to Agreements, Scheduled, and email notifications. In both languages. -Responsible for accurate set up in systems for all new Accounts. Manage all changes system changes during the Training partner Lifecycle, -Works with other business unit to streamline processes where possible to reduce/streamline handoffs and create efficiencies. Including but not limited to the following processes -Manage and end of business relationship process -Coordinating administration of Opportunities and Agreement changes -Maintenance and renewals of all legal agreements -Ensure consistent and timely communication of changes with the Account Owner and all stakeholders through development and maintenance of templates and other tools -Perform regular audits of all systems and provide coaching to team members where required. Advise various prevention and safety business units in the development of strategy based on available data -Regularly attend and provide data information and advice the TP Dev Leadership team Operational meetings. -Provide ad hoc advice and reports to P & S business units to provide insight impact of any business changes on systems and vice versa. -Create & maintenance of the P & S dashboards as required

Calgary, Alberta, Canada

-Establishes and maintains strategic in-person relationships with regulators, other training agencies, key Training Partners, and other Red Cross staff and volunteers, as identified in the marketing plans-Provides orientation and training to new Training Partners-Ensures volunteers and Training Partners are recognized and acknowledged for their contributions, by including them in Red Cross recognition programs and/or initiating special recognition when appropriate-Uses market analysis and customer sales reports to identify top Training Partners as well as those having growth potential in a designated geographical area-Works in partnership with the team to identify and implement strategies for capturing growth opportunities and meeting targets-Ensures adequate leadership training is available to build capacity and accommodate growth-Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.-Provides historical records by maintaining accurate complete records using Red Cross Customer Relationship Management Software (CRM)

Calgary, Canada Area

-Establishes and maintains strategic in-person relationships with regulators, other training agencies, key Training Partners, and other Red Cross staff and volunteers, as identified in the marketing plans-Provides orientation and training to new Training Partners-Ensures volunteers and Training Partners are recognized and acknowledged for their contributions, by including them in Red Cross recognition programs and/or initiating special recognition when appropriate-Uses market analysis and customer sales reports to identify top Training Partners as well as those having growth potential in a designated geographical area-Works in partnership with the team to identify and implement strategies for capturing growth opportunities and meeting targets-Ensures adequate leadership training is available to build capacity and accommodate growth-Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.-Provides historical records by maintaining accurate complete records using Red Cross Customer Relationship Management Software (CRM)

Calgary, Canada Area

-Assisted aquatic managers in planning and executing staff inservice training-Took an active role in staff mentorship and performance management-Responded to emergency situations quickly and effectively-Provided quality control and customer service during the delivery of Red Cross Swim Lessons by a large team of instructors-Responsible for training new shift supervisor staff and instructing them in pool operations-Performed advanced pool operations tasks including backwashes and assisting with chlorine tank changes

Calgary, Canada Area

-Enforced facility rules and policies while maintaining a safe and friendly experience for patrons-Responded to emergency situations quickly and effectively-Delivered instruction of Red Cross Swim Lessons-Test pool water quality and inspect pool mechanical room to ensure optimal pool chemistry-Perform maintenance as required

Cochrane, Ab

-Performs pump room duties, including backwash, handling and installation of chemicals as necessary. -Monitors pool water chemistry through testing of water samples. -Safely handles chemicals such as chlorine, celite, CO2, and muriatic acid. -Adjusts chemistry as needed to maintain standards. -Perform all work with proper safety procedures in mind to ensure a safe environment for the individual and the general building population.

Bowview Outdoor Pool, Calgary Ab

-Responsible for hiring, training, and managing an entire Aquatic Team for the Bowview Outdoor Pool Summer 2018-Delegated pool operations and maintenance tasks among supervisor and lifeguard staff-Managed Red Cross swim lesson program and concession planning, budgeting and supply management-Maintained a clean and safely operated facility-Increased concession and public swim revenue by 5% vs previous season, resulting in record revenue-Programmed and delivered staff inservice training-Delivered financial analysis of the seasons revenues and expenses as well as recommendations for improvement-Created facility Aquatic Safety Plan including daily operation and emergency procedures

Repsol Sport Centre

-Worked with the Lifeguard team through the daily operation of large sports facility including assisting with pool setups, customer service, and responding to emergencies as required-Supported the Aquatic Programs team in providing instruction of registered I Can Swim swimming lessons, backfilling as required.-Built and maintained strong working relationships with over 30 Sport Partners within the facility-Supervised teams of up to 15 lifeguards through event setup, supervision, and take down-Assisted Aquatic Managers in planning and executing staff inservice training-Implemented, maintained, and trained staff in the use of online scheduling software-Assisted customers with program registration through phone, email and in person-Performed program data entry in both the CLASS and Intelligenz facility management systems-Completed payroll data entry using Ceridian Time Solutions -Backfilled for the Aquatic Operations and Aquatic Programs Managers as required

Calgary, Canada Area

-Enforced facility rules and policies while maintaining a safe and friendly experience for patrons-Responded to emergency situations quickly and effectively-Delivered instruction of Red Cross Swim Lessons-Test pool water quality and inspect pool mechanical room to ensure optimal pool chemistry-Worked with the Aquatic Team Lead to improve our task organization system

Penticton, Bc

-Enforce facility rules and policies while maintaining a friendly inviting experience for patrons-Supervise and ensure the safety of patrons in the pool environment-Responded to emergency situations quickly and effectively-Deliver instruction of Red Cross swim lessons and fitness programs-Test pool water quality and perform maintenance and janitorial duties as required

-Planned and executed detailed activity plans for children aged 6-12 each day-Ensured each day was both safe and fun for the participants-Communicated with parents positively about successes and challenges their children were facing

Bachelor'S Degree, Computer Science

Education record