Who is Daniel Santiago Herrera Ramirez? Overview
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Daniel Santiago Herrera Ramirez is listed as CCO and CXO at Parcero, based in Cali, Valle Del Cauca, Colombia. AeroLeads shows a matched LinkedIn profile for Daniel Santiago Herrera Ramirez.
Daniel Santiago Herrera Ramirez previously worked as Customer Experience Senior Supervisor at Celerity Fiber and Business Development Representative at Barna Design. Daniel Santiago Herrera Ramirez holds Environmental Engineering, Environmental/Environmental Health Engineering from Universidad Jorge Tadeo Lozano.
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Email format at Parcero
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Parcero
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Profile bio
About Daniel Santiago Herrera Ramirez
Customer Experience Supervisor with 2+ years of success leading teams to operational excellence and improved service delivery. Increased KPI performance from 53% to 93% after the company relocated to Cali. Solved 300+ escalations since March, reducing average escalations by 75%. Customer satisfaction-oriented, demonstrated by 87% positive results in CSAT. Coached team to exceed sales goals through a cross-selling strategy, achieving 128% in June and 120% in August. Proficient in Microsoft tools, GLDS, Salesforce, Field Nation, and call systems like Picallex and Five9. Expertise in DirecTV platforms (Opus, DWS, Sara Plus) and AI collaboration with Service Bots. Focused on continuous improvement and team success.
Current workplace
Daniel Santiago Herrera Ramirez's current company
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8 roles
Daniel Santiago Herrera Ramirez work experience
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Customer Experience Senior Supervisor
Business Development Representative
As a Business Development Representative at BARNA Design, I am responsible for identifying new business opportunities and driving growth. My primary focus is on recruiting affiliates to collaborate with the company, helping to increase sales and promote our design and health course services.
Customer Experience Supervisor
Adcomm Mdu Services, Llc
Led telecom customer service teams supporting DirecTV, Dish, and internet services for residential and institutional clients.Exceeded sales targets through cross-selling, reaching 133% in June and 125% in August.Handled customer and property manager relationships, while also overseeing customer service, technical support, and back office functions.Colaborating the implementation of AI in customer service and developed applications for Work Order processing using Power Apps.Achievement: Successfully implemented Key Performance Indicators (KPIs), resulting in a 20% improvement in agent performance.
Bilingual Customer Service Agent
Adcomm Mdu Services, Llc
Customer Service - Internet and Television ServicesResolution of customer and property manager issues related to scheduling and confirming technical appointmentsProficient in database management, Excel, and handling internal and external communications through form submissions. Achivements: Agent of the year 2022
Jan 2022 - Sep 2022
Environmental Assistant
In this role, I collaborated in the preparation of an environmental assessment for alternatives related to the oil pipeline along the Colombian coast. I also supported two archaeological projects in Tocancipá and Albán, Cundinamarca, contributing to research and documentation efforts to ensure compliance with environmental regulations and to promote sustainable practices in project development
Sep 2021 - Dec 2021
Engineer Intern
Congreso De La Republica De Colombia
Support for the UTL and the Fifth Senate Commission responsible for environmental issues and land management.Assistance in developing proposals, ideas, and strategies backed by research.Support in the development of laws to promote the sustainable use of resources.
Feb 2020 - Jul 2020
Laboratory Assistant
Responsible for analyzing water samples to assess quality and ecological health. This role involved conducting various tests, recording data, and assisting in research related to freshwater ecosystems. Collaborated with team members to ensure accurate results and maintained laboratory equipment and safety protocols.
Jun 2017 - Aug 2017
2 education records
Daniel Santiago Herrera Ramirez education
Environmental Engineering, Environmental/Environmental Health Engineering
Universidad Jorge Tadeo Lozano
Administrative Management Technician, Administración Y Gestión De Empresas, General
Servicio Nacional De Aprendizaje (Sena)
FAQ
Frequently asked questions about Daniel Santiago Herrera Ramirez
Quick answers generated from the profile data available on this page.
What company does Daniel Santiago Herrera Ramirez work for?
Daniel Santiago Herrera Ramirez works for Parcero.
What is Daniel Santiago Herrera Ramirez's role at Parcero?
Daniel Santiago Herrera Ramirez is listed as CCO and CXO at Parcero.
Where is Daniel Santiago Herrera Ramirez based?
Daniel Santiago Herrera Ramirez is based in Cali, Valle Del Cauca, Colombia while working with Parcero.
What companies has Daniel Santiago Herrera Ramirez worked for?
Daniel Santiago Herrera Ramirez has worked for Parcero, Celerity Fiber, Barna Design, Adcomm Mdu Services, Llc, and Sgs.
How can I contact Daniel Santiago Herrera Ramirez?
You can use AeroLeads to view verified contact signals for Daniel Santiago Herrera Ramirez at Parcero, including work email, phone, and LinkedIn data when available.
What schools did Daniel Santiago Herrera Ramirez attend?
Daniel Santiago Herrera Ramirez holds Environmental Engineering, Environmental/Environmental Health Engineering from Universidad Jorge Tadeo Lozano.
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