Daniel Satter Email and Phone Number

•Use exceptional customer service and interpersonal skills to ensure service delivered to our customers meets Rooms To Go standards.•Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.•Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.•Locate and /or research information using multiple systems/technologies.•Learn and maintain knowledge of Rooms To Go products and/or services.•Participate in activities designed to improve customer satisfaction and business performance.•May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.•Participate in a team based environment to achieve department goals.* monitor all agents in different departments grasping an understanding of each department on how they operate while providing feedback to those reps and their superiors to help build the rep and fellow team members up by making sure they are following Rooms To Go's asking with policies and procedures in place.Coordinated corrective action implementation efforts across departments, ensuring timely completion of tasks aimed at preventing recurrence of issues.Enhanced overall efficiency with thorough root cause analysis and implementing corrective actions.Reduced customer complaints by monitoring production processes and providing feedback to the team.Streamlined quality control processes by identifying redundancies and optimizing workflow.Conducted regular supplier evaluations to ensure adherence to established quality requirements.

Manage stockroom and inventory operations for retail location supervising one associate. Assist and serve as backup to Store Manager. Apply all corporate policies and standards.• Receive, inspect and accept into inventory shipments of merchandise, sorting and stocking on a timely and accurate manner.• Lead the movement and placement of merchandise into/within stockroom, onto floor, or transferred.• Ensure the right inventory is on the floor, properly tagged, placed and displayed.• Resolve inventory issues (damaged goods, returns, incorrect shipments, mismatches, etc.).• Supervise floor changes and support installation of in-store promotions materials.• Manage off-site storage facilities for space and cost management.• Assist Store Manager with team management, sales, customer service, shift changes, openings and closings.• Tapped by the district to bring other locations’ stockrooms into alignment with corporate standards.• Maintain facilities clean and organized for safety, space optimization and customer satisfaction.

• Provide news, analysis and opinions on all major sports at Daniel Satter Sports Talk website.• Serve as sportswriter/contributor at Hillsborough Community College’s paper (The Hawkeye).• Conduct talent evaluation assessments of football college seniors for NFL scouting company.