Daniel Saul Email & Phone Number

Bagshot

• Picking orders from warehouse and shop floor for customers purchasing from the business website, and Amazon Marketplace• Packing of orders, ensuring all items are packaged with the correct packaging• Processing delivery notes and labels for the orders, and ensuring they are ready on a pallet ready for collection by the couriers• Following up on customer inquiries via e-mail and telephone regarding tracking information and general inquiries• Processing returns and sending out replacement items• Ensuring all items are dispatched within 48 hours of the order being placed during business hours.• Communicating with the various departments regarding any special requirements from the customer.

Bagshot

• Cashing up the tills as per the end of day procedure, ensuring any discrepancies are investigated/accounted for.• Organising rotas for till staff ensuring we have the right people on at the right time of day based on previous week/year sales• Answering customer queries regarding purchases, refunds, complaints, and appraisals about the store, staff or products. Escalating any issues to upper management if needed.

Bagshot

I started working at Longacres as a Till Assistant. My duties included:• Serving customers using an EPOS system, handling cash and debit/credit card transactions.• Providing customer service by helping customers to pack bags whilst maintaining a consistent speed of service• Building a rapport with new and existing customers, and serving them on a more personal level.• Processing any refunds that were needed ensuring the customer received the correct money back via cash or debit/credit card and checking the item is in a saleable condition.• Going the extra mile and helping the customer to carry their purchases to the car when needed.