Daniel Saul Email & Phone Number

Bagshot

• Picking orders from warehouse and shop floor for customers purchasing from the business website, and Amazon Marketplace
• Packing of orders, ensuring all items are packaged with the correct packaging
• Processing delivery notes and labels for the orders, and ensuring they are ready on a pallet ready for collection by the couriers
• Following up on customer inquiries via e-mail and telephone regarding tracking information and general inquiries
• Processing returns and sending out replacement items
• Ensuring all items are dispatched within 48 hours of the order being placed during business hours.

Bagshot

• Cashing up the tills as per the end of day procedure, ensuring any discrepancies are investigated/accounted for.
• Organising rotas for till staff ensuring we have the right people on at the right time of day based on previous week/year sales
• Answering customer queries regarding purchases, refunds, complaints, and appraisals about the store, staff or products. Escalating any issues to upper management if needed.

Bagshot

• I started working at Longacres as a Till Assistant. My duties included:
• Serving customers using an EPOS system, handling cash and debit/credit card transactions.
• Providing customer service by helping customers to pack bags whilst maintaining a consistent speed of service
• Building a rapport with new and existing customers, and serving them on a more personal level.
• Processing any refunds that were needed ensuring the customer received the correct money back via cash or debit/credit card and checking the item is in a saleable condition.
• Going the extra mile and helping the customer to carry their purchases to the car when needed.