Daniel Saum Email & Phone Number

Indianapolis, Indiana Area

Providing Corporate Level IT support for up to 5000 users. Tasks include PC, tablet, and mobile phone support; Active Directory Management - creating/deleting user accounts, password management; Microsoft O365 Management from 2007-2016 including Microsoft Dynamics CRM; Windows 7-10 support; Server 2003- 2012 support; Network troubleshooting; Printer install and troubleshooting; SCOM manangement; AV scans and removal; VPN and RDP user setup; installing various software including O365, Autodesk, Adobe, Dropbox; remote support using Bomgar and Team viewer. Support on Duo Multifactor Authentication Security for user sign in.

Carmel, In

First line security check for visiting customersWork Tier 1 ticketsAnswering customer calls & calling customersProvide excellent customer service Daily Security walks

7330 75Th Street Indianapolis, In

*Setting up PCs for users*Installing hardware/software*Adding new hires into VoIP system & Windows 7*IT inventory*Troubleshooting user errors, networking issues,etc*Remote support for Chicago branch using Team viewer software*Setting up Remote Desktop for users*Assisting management in build/tear down cubicles*Assisting of running Cat 6 fiber cabling through drop ceiling

Indianapolis, Indiana Area

Greenfield, In

Assembler - assembled Caterpillar and John Deere water and oil pumps. Performed tear down no unitsQuality Technician - main quality support for shift(performed part checks/inspection, performed final audit inspections prior to unit shipping, updated/created new Quality Watch sheets for employee awarenessProcess Technician - Junior engineering support for shift, problem solving and troubleshooting when production lines were inoperable, training employees for all assembly lines, Updated work instructions using AutoCAD and Microsoft Word, performed weekly process audits, worked with Fanuc style robot, Allen Bradley PLCsSupervisor- Directed Union workforce, performed final part audit, training, troubleshooting, entered daily production data in Excel spreadsheet, was quality and engineering support also on off-shift, shipping and receiving support, MULTITASKING WAS A MUST!!!