Daniel Schindler Email & Phone Number

To provide 1st line support of the company IT systems and its users with an emphasis towards supporting PCs, printers and day-to-day user queries. The position primarily involved logging calls on the company IT Helpdesk system, resolving software and hardware desktop/printer issues, installing software and the maintaining accurate records of all hardware/software on the IT asset database/license register.Ensuring remote access login for external managers, Monitoring and trouble shooting of… Show more To provide 1st line support of the company IT systems and its users with an emphasis towards supporting PCs, printers and day-to-day user queries. The position primarily involved logging calls on the company IT Helpdesk system, resolving software and hardware desktop/printer issues, installing software and the maintaining accurate records of all hardware/software on the IT asset database/license register.Ensuring remote access login for external managers, Monitoring and trouble shooting of company backups as required. Additionally support of the internal phone system and mobile users is also required. Therefore the role needed me to have a strong technical background combined with the ability to be customer facing. Show less

To act as the single point of contact between client customer base and SCC and to handle all IT related enquiries and to provide 1st level support to exceed customer expectation. Main duties include recording all incidents/changes within the SCC service desk tool (Assyst). To deliver contractual 'first time fix' target of 70% and within a 5 minute allocation per phone call Convert 65% of contacts [phone calls and e-mails] to events. Answer 45 inbound phone calls per day. Review and update '… Show more To act as the single point of contact between client customer base and SCC and to handle all IT related enquiries and to provide 1st level support to exceed customer expectation. Main duties include recording all incidents/changes within the SCC service desk tool (Assyst). To deliver contractual 'first time fix' target of 70% and within a 5 minute allocation per phone call Convert 65% of contacts [phone calls and e-mails] to events. Answer 45 inbound phone calls per day. Review and update ' known errors' database (Primus).Incident/Changes/Requests assignment to appropriate service department. End to end ownership of all incident/change /service requests through to closure. To build internal/external relationships via effective methods of communication, demonstrate the ability to communicate technical issues to a non-technical audience and to identify and work towards service improvements where possible.prioritise and manage workload ensuring contractual obligations are achieved. Show less

My role was a Technical Analyst based on the Service Desk within Drive Assist. During my time working for the company I have gained a vast amount of technical knowledge and increased my IT technical skill set. I am exposed daily to an array of working life IT related faults and requests that come hand in hand with working on an I.T help desk. I work within a busy, hard working environment supporting 1000 people. Teamwork and excellent communication skills on all tiers are paramount to the… Show more My role was a Technical Analyst based on the Service Desk within Drive Assist. During my time working for the company I have gained a vast amount of technical knowledge and increased my IT technical skill set. I am exposed daily to an array of working life IT related faults and requests that come hand in hand with working on an I.T help desk. I work within a busy, hard working environment supporting 1000 people. Teamwork and excellent communication skills on all tiers are paramount to the success of the Drive Assist IT Service Desk.I support a Cisco, VMware and Microsoft infrastructure along with in house and bespoke software.The role ensures I have a strong operational knowledge of Microsoft Active Directory, Microsoft Windows XP / 2000 and Server based OS. I am thoroughly competent with the Office suite and Outlook email client.I am required to process requests and troubleshoot problems with the network and its devices. The standard telephone system internally for the firm is VOIP. During my time at Drive Assist I have dealt with hardware decommissioning and installation configuration of local and networking hardware including Expand wan accelerator, networked and local printers. Show less

Bsc, Information Systems

Education record