Daniel Schmitz Email & Phone Number

Phoenix, Arizona Area

• I manage approximately 15 analysts during the tax season; I oversee training, development, mentoring and coaching of the analysts.
• I led one of the top performing teams in production and quality for the Phoenix site.
• I have been selected to be the site POC for all training and development requests and improvements.
• I write the technical release notes for different development teams regarding system improvements that are released to the government and internal employees.
• I have helped identify, develop and test a new communication method between multiple sites to ensure consistent messaging to 100’s of employees.
• I was selected to participate in a Lessons Learned Summit to identify areas of improvement and provide ongoing feedback for the CEDAR project.

Phoenix, Arizona Area

• I oversee pharmaceutical operations for all doctors offices in the state of Georgia and Tennessee (over 1,500 offices).
• I have begun developing a new tracking model to increase department productivity by 30% through more efficient tracking of product, office and state trends/issues.
• I have helped increase product shipping by 11% increase (an average of 246 increased shipping per week) for the states of Georgia and Tennessee through product monitoring and increase customer interaction.
• I have been selected to help monitor and track a new medication and help oversee product success.
• I handle escalated patient and doctor calls and resolved all issues on a daily basis with call scores of 100%.
• I coordinate and run monthly presentations to provide feedback on region updates and recommendations to continue to improve performance.

Phoenix, Arizona Area

• I received "First Team" enrollment awards multiple times for providing excellent customer service and exceeding job expectations at monthly, quarterly and annual events.
• I proactively sought out, interviewed and hired candidates to maintain staffing needs and assist in company growth.
• I serviced incoming calls regarding escalated student issues and new student inquiries.
• I was promoted to team lead on one of the top team enrollment teams in the company for 3 years and manager of the same team for 2 additional years.
• I hired, managed and trained many of the top performing counselors at University of Phoenix.
• I developed reports to track daily, weekly and monthly activity and effectiveness, which helped increase job performance by 20%.

Gilbert, AZ

• Worked directly with investors to help increase revenue for the organization
• Evaluated budget and expense reports to determine new methods of marketing and investing
• Worked directly with clients and assisted with applications, background checks and credit evaluations
• Assisted in purchasing office equipment and evaluated company expenses

Apache Junction, AZ

• Assisted new customers in developing personal accounts within the bank
• Advised customers in money and credit management
• Assisted current and new customers in mortgages, personal and car loans; along with investments
• Resolved escalated customer issues, supported and trained staff regarding new products and services

Phoenix, AZ

• Entered in and maintained all claims files received into the department
• Responsible for all claims records and data entry for the claims office
• Staff was unexpected reduced by 1/3rd and I was able to maintain the same workflow which saved the company approximately $40,000 annually
• Trained and oversaw new claims assistant while maintaining all records and normal job functions
• Maintained office equipment and supplies for the Claims Department

Bachelor Of Science (B.S.), Applied Management, Junior

Business/Ac, Junior

Finance, General