Daniel Schneider Email & Phone Number

Lakeville, Minnesota, United States

Conducted research and troubleshooting for advanced technical items across the organization.Created and managed script requests for data cleansing, imports/exports/uploads, etc.Monitored daily applicable support channels.Served as a subject matter expert and provided training and technical expertise as needed.Maintained knowledge of department and company policies and procedures.Identified common issues and trends.Document fixes, processes, change in processes, and communicate to the appropriate stakeholders.Collaborated with other departments (Sales, Client Services, Engineering, etc.) to foster alignment, open communication, process improvements, and ensuring a positive client experience.

Lakeville, Minnesota, United States

Acquired in-depth knowledge of ImageTrend products and service offeringsAnswered incoming calls and emails, from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information was neededAssisted with testing and duplicating unknown software and hardware problems reported from the customer-baseAssisted other support team members to make follow up calls regarding customer problemsTook ownership of each communication with the customer, ensuring follow up communication was made as neededComplete special projects and tasks as assigned by Team LeadDevelop an understanding of the business processes ImageTrend products support

Eden Prairie, Minnesota, United States

Provide support, training and assistance to individuals in their Hammer homes. Duties include building relationships with residents, helping them to realize their dreams (large and small), activity planning, transportation, cooking, cleaning and home maintenance.

Plymouth, Minnesota

Eden Prairie, Mn

Activity planning and scheduling.Medical inventory and appointments.Financial account tracking.

Wayzata, Mn

Training program to learn the responsibilities and procedures involved in managing a group home. Training included payroll, scheduling, writing and reviewing service plans, conflict resolution, budget allocation, as well as computer-based systems.

Eden Prairie, Minnesota

Provided support, training and assistance to individuals in their Hammer homes. Duties included building relationships with residents, helping them to realize their dreams (large and small), activity planning, transportation, cooking, cleaning and home maintenance.

Edina, Mn

Primary responsibilities included diagnosing and fixing mechanical and electrical issues with bowling machines, maintaining bowling lane surfaces, and tracking lighting inventory.Secondary responsibilities included cleaning tables after guests had eaten, transporting food, facility upkeep, stocking and organizing kitchen inventory, and event setup.

Plymouth, Minnesota

New Hope, Minnesota

Twin Cities Area