Flexi Team Leader
CurrentOversee and deliver induction and operational training for new employees, as well as ongoing training for current team members.Maintain open communication with departmental managers, operational team leaders, and team members to ensure the operational training manual remains relevant. Collaborate with the Engineering Team to stay informed on new system rollouts and update the Operations Training Manual accordingly, ensuring affected teams receive the necessary training. Communicate these updates to ensure confidence in our system and procedural changes. Manage the Flexi- and Enquiries Team under the oversight of the COO, handling leave management, discipline, rostering, recruitment, project oversight, and day-to-day operations. Investigate complaints and provide interventions or feedback to the relevant parties. Conduct audits and deep dives to identify procedural-, training-, or system gaps, and recommend solutions as needed.