-- Owned the Sales Operations function at AtScale-- Designed key business processes within the Sales organization (e.g. Lead Qualification, Sales Opportunities) and cross-functionally with other departments such as Marketing, Product, Tech Support, and Finance -- Managed AtScale's Sales tech stack to efficiently combine the appropriate technology with our key business processes, resulting in an intuitive, easy to use end-user experience and robust reporting at all levels of the company-- Delivered key operational metrics from AtScale's customer-facing departments to the executive team and board of directors on a recurring cadence.-- Assisted the Finance department with the FP&A function

-- Managed HubSpot’s corporate relationship with a segment of customers totaling three million dollars in annual recurring revenue.-- Executed over 70 consultative meetings per month with marketing and sales leaders within my customer base to facilitate application of the HubSpot software to the unique growth plans of each organization-- Promoted to Senior Customer Success Manager in April 2018 as a result of achieving over 100% of retention targets for the preceding 24 months.

Helped mid-market companies in Ontario derive on-premise and SaaS based solutions for the following IT processes:- Core finance and financial reporting- Procurement- Project Management- Manufacturing and distribution- Real estate and capital asset managementI was responsible for managing the accounts of Oracle's JD Edwards, E-Business Suite, People Soft, and Fusion ERP Cloud customers in Ontario. I ensured that customers gained maximum value from their investments by assisting with any problems or initiatives surrounding Oracle's ERP applications.

Worked with three fellow students, a team of archivists and technicians, and a supervising Professor to create the first digital exhibition at Amherst College's Frost Library. Conducted extensive archival research about former Amherst professor Karl Loewenstein's role in the legal reconstruction of Germany following World War II. Digitized and integrated primary research findings from the Amherst College archives with secondary research on the legal reconstruction of Germany to build a touch-screen exhibition using Intuiface Touch Screen software.