-Monitor, evaluate and coach Senior Fraud Analyst with objectivity based on policy, procedures and sound judgment -Review policies procedures for inconsistencies in daily review work-Serve as a subject matter expert in Mobile Wallet Detection and Retail Fraud Detection-Facilitate new-hire ADG training as well as provide support and assistance to new-hire classroom training-Recipient of several manager recognition awards for dedication to team and line of business development

Review credit card accounts for potential fraud reaching the cardholder through mail or over the phone Take inbound phone calls from cardholders regarding voicemails informing cardholders of potetional fraud Key Accomplishments and Additional Responsiblities • Coach employees to meet/improve job performance metrics• Assisted managers with various projects for the team• Faciliation of three new hire classes. Coaching and training of approximately 40 new hires• Project testing of new company based computer software• Daily Productive Reporting

In everything we do, we are dedicated to the elimination of, and suffering from, HIV and AIDS.

Assign rooms according to guest request and preferences whenever possibleReview/Track/Accommodate request for late check outs; communicate status to appropriate staffConfirm reservations and cancellationsReview out-of-order rooms dailyEnsure rate match market code and document exceptionsSpirit to Serve and Holiday Committee ChairIncreased Guest Satisfaction Scores by 15%

Served as the Manager on DutyAssisted Front Desk in Guest Services dutiesAssisted Rooms Control in implementing new procedures

Served as the Manager on DutyAssisted Front Desk in Guest Services duties

Receive and route incoming callsAssist guests with vacation needs such as dinner reservations, local area attractions, and directionsCoordinate housekeeping requests, such as early cleaning, late check outs, and extra amenitiesHandling incoming payments in the forms of cash, credit card, and Marriott vouchersExecute and review daily reports

Receive and route incoming callsAssist guests with vacation needs such as dinner reservations, local area attractions, and directionsCoordinate housekeeping requests, such as early cleaning, late check outs, and extra amenitiesHandling incoming payments in the forms of cash, credit card, and Marriott vouchersExecute and review daily reports

•Mastered basic operations of a privately owned hotel and vacation rental operation•Developed and implemented an email marketing campaign which increased sales by $6,000•Assisted in re-pricing lodging creating an increase in company profitability•Created and implemented a customer feedback protocol•Attended a regional trade show to better promote company and community interest