Responsible for all IT operations, IT Governance and business applications.Strong focus on business process development.Responsible for :-Technology roadmap IT and Comms Budgets IT Hardware CAPEX procurement Cyber security IT partner management Application development Report development Key Implementation projects completed:-Infor Cloud Suite Industrial - ERPSalesforce CRMAutodesk Vault ProMigration to O365 cloud Tennant

Customer Service Manager for H&C's range of food processing and packaging machines.

Electrical Design, Build and R&D on a wide range of machinery for the food manufacturing industry,domestic and export markets.

My responsibilities include:• technical customer support on a range of CNC machine tools (in house and on site UK & international)• expansion of the J&S customer care program• training and development of UK & international service engineers• R&D with J&S engineering department• key account management including : Rolls Royce, Moog Aircraft group, Aaron manufacturing, Xtrac• Service & Installation of J&S, Kellenberger, Favretto & Hauser CNC machine tools.

CNC Precision Grinding machine service engineer

My achievements as owner included: • growing turnover from £450k to £1million and increasing profit by 15% and improving working capital through careful management• leading all aspects of the business, including sales and marketing, buying and quality control• developing and managing a team of permanent staff and additional seasonal staff• developing new selling channels through development of new products and distribution technology, keeping the business an industry leader• introducing new processes and systems to streamline business growth, e.g. EPOS, Sage line 50, Actinic E-Commerce and Adobe CS5• successfully negotiating the profitable sale of Desperate Measures, as a leading brand in the field, with a strong balance sheet.