Daniel Segree Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Second level support, company wide, while overseeing the IT needs of Cadillac Fairview’s Head Office.• Responsible for assisting clients with provisioning desktop computers, laptops, Microsoft Surface Pro 3, iPads, iPhone and Android smartphones.• Reimaged and restored client computers remotely using SCCM.• Removal of viruses manually and via Kaspersky Antivirus & eTrust Management Console. Maintained user data backups.• Deskside support for clients with computer issues or new installation of computers/equipment.• Kept track of issues using an advanced ticketing system (BMC Remedy & Remedy Salesforce) and also escalated issues to the appropriate department when needed.• Provisioned and removed user accounts via Active Directory.• Deployed & managed software with Symantec Management Console and SCCM.• Managed Google Enterprise email user accounts.• Assisted in company wide roll out of new computers and decommissioning of old/end of life equipment.• Restored missing network files & folders via Evault software.• Administered IP addresses, DNS & DHCP using Infoblox to resources connected to the network.

Etobicoke

• Responsible for greeting customers upon arrival and departure from store• Answer in-coming calls on multiline telephones• Prepare sales and accept payments for various services• Maintain sales record for inventory control• Cross sold several company products to customers• Test gold and silver for purchase • Prepared and submitted customers taxes

Toronto, Canada Area

• Responsible for assisting users with ordering of new equipment such as new Blackberry/cell phones, laptops, laptop accessories, 3G cards, software, projectors & printers for team meetings• Troubleshot VPN connections, 3G connections, printers, Blackberry and laptop issues• Assisted with the configuration of colleagues email (Lotus Notes) and user accounts (Active Directory)• Kept track of colleague issues using a professional ticketing system and also escalated issues to the appropriate team when needed

Toronto, Canada Area

• Responsible for assisting students with their labs and assignments• Conduct discussion groups and laboratory sessions to supplement teaching lecture• Taught, supported and motivated students

Computer Technology/Computer Systems Technology

Successfully completed one year of computer programming, before switching to computer networking. Gradudated in Computer Networking.

Ontario High School Diploma