Daniel Sementilli Email & Phone Number

Vaudreuil-Dorion, Quebec, Canada

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

• Created quotations for custom products; determined labor and material costing and appropriate profit margins.
• Order entry for custom products
• Managed project timelines and deadline
• Delegate tasks
• Oversea all aspects of project, from engineering, procurement, manufacturing/production, shipping and installation.
• Ensure that projects are delivered on-time and within budget

Montreal, Canada Area

• Answering customer requests via telephone and email.
• Creating and submitting quotations to customers.
• Order entry
• Training new employees

Kirkland, Qc

Montreal, Canada Area

• Receive, process and verifiy the accuracy of orders from customers and sales executives utilizing the organizations’s internal CRM/mainframe systems and customer purchase orders
• Initiate required action to customer service requests for the issuing of Return Authorizations for equipment service and repairs.
• Ensure and provide quality service to both internal and external customers.
• Basic point of contact for customers with queries, complaints, feedback’s, requests.
• Proactively establish and maintain an effective working relationship with account executives and customer departments..
• Continuously evaluate and identify opportunities to positively impact the customer’s experience.

Montreal, Canada Area

• Schedule and dispatch train and yard crews, and equipment, to appropriate locations for duty shifts.
• Oversee communications within specifically assigned territories by ensuring that train and yard crew members are called on time.
• Ensure trains are ordered on time, as well as ensuring the timely and efficient movement of trains, according to train orders and schedules.
• Record and manage vacations, sick-days, and absences for train and yard crews, as well as taxis and hotel bookings for train crews.
• Prepare daily work and run schedules and prepare/receive work orders.
• Relay work orders, messages, or information to or from work crews,

Montreal, Canada Area

• Analyzing fraud visa transactions
• Track potential points of compromise.
• Determining locations of visa counterfeit.
• Reduce risk of fraud.
• Developing queries using SQL to facilitate locations of points of compromise.
• Developing macros and programs using VBScript.

Montreal

• Help desk
• Assisting and advising colleagues with questions as a referral.
• Training new agents.
• Analysing visa applications.
• Track potential fraud victims and identity theft victims.
• Reduce risk of fraud.

Montreal, Canada Area

• Visa card activation.
• Cancel lost and stolen visa cards.
• Reduce risk of fraud.
• Determine when callers are potential fraudsters.

Diploma, Digital Photographic Imaging

Learned clear, concise, inspiring and professional methods to create stunningly enhanced photographic montages and magnificent graphical/.

Photography Diploma, Digital Photography

Studying the role of photography in the Fine Arts, Commercial, Digital, and Documentary visions.

Diploma, Website Creation And Design

Web Design, using Adobe Flash and Dreamweaver, XML, JavaScript

Computer Programming Diploma