Daniel Serrano Gil Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Comunidad De Madrid, España

Efficiently manage the end-user support team, IT services, communications, and IT budget, ensuring seamless IT operations.Oversee the hardware lifecycle, including local servers, IT infrastructure, and end-user computers. Manage IT services such as telephony, conference devices, and access control systems, while also handling stock control.Expertly handle and ensure the achievement of team goals through continuous training and effective task distribution.Act as a key liaison between business stakeholders and the IT team, fostering effective collaboration.

Seseña

- Responsible for managing systems, network, mobile/VoIP and local IT projects on a plastic injection production plant.- IT HW purchasing and providers management, stock control and asset life cycle monitoring.- Fault finding and improvement of IT tools, infrastructure and facilities.- Maintenance and improvement of warehouse logistics portable devices (Windows CE Guns/PDA), MC2180 and MC32N0.- Getting involved in an ambitious digitization project of the injection and assembling machines and the constant monitoring of production and operation values.- Local level 2 support with "Freshservice" IT service manager.- Progressive and continuous IT service improvement.

Madrid Y Alrededores, España

- Systems administrator and local IT support on Madrid sites.- Remote IT support on Lisbon and Barcelona sites.- Remote and on site technical assistance to users with GoToAssist (500+) workstations. - Active Directory Management.- vSphere administration and host management.- Backup and restoration tasks with Iron Mountain and OneDrive.- Troubleshooting and maintenance of Local Area Network issues .- Hardware replacement and hardware upgrades.- Installation and configuration of Intel workstations with Windows 10. - MDM Enrollment of Apple Devices (300+) with Microsoft Intune .- Install and upgrade software packages on SCCM.- Servers, Network, and UPS maintenance.- Service Now ticket management.- Escalation of major issues to the specialist IT teams.- IT procedures documentation and guidelines for end-user.- Stock Control- Liaise with third parties for purchasing and support issues.Involved on the following global projects.- Update from Windows 7 to Windows 10.- Migration from Symantec Endpoint Security to McAffee Endpoint Security.- O365 (Office 365) deployment.

Madrid Y Alrededores, España

- Windows administration.- Linux administration.- NetIQ App Manager monitoring.- Providing worldwide E-mail/Phone support in English (50+ countries).- Ticket management over HP Service Manager.- Management of the global Active Directory company environment.- Installing/decommissioning/patching Windows/Linux servers.- Raise cases to our vendors in order to replace/repair defective hardware.- Incidents (troubleshooting and escalation).- Usage of HP Operations Orchestration.- Symantec NetBackUp console.- Development of procedures documentation- vSphere: creating, deleting and configuring Virtual Machines.- ITIL-friendly atmosphere.- 24/7

Madrid Y Alrededores, España

- Remote configuration RCU on antennas with M2000 (Huawei).- Remote configuration of external alarms in radio stations with M2000 (Huawei).- Call Test for mobile technologies (GSM, DCS, UMTS).- Erasing Legacy Siemens stations on Radio Commander.- Deleting legacy stations Nokia in NetAct- Remote device management in mobile radio stations.

Tres Cantos

- Windows and Linux OS installation and administration.- Assembly and installation of HP server machines.- Network Administration.- Ticket Management with Remedy.- Operation and Maintenance for mobile network analysis application (Traffica).- System monitoring. - Dimension and installation of hardware upgrades.- Creating and restoring backups.- Documentation development.- Customer Training.- 24/7 oncall service.

Madrid Y Alrededores, España

- Telephone support and assistance on site.- Incident and Ticket support by Action Request System.- Helpdesk.- Backup & Restore.- Workstation Migrations and OS Upgrades.- Hardware and Software Installation..

Madrid Y Alrededores, España

- Backup and restoration.- Maintenance and support of client computers.- Network and Servers Maintenance.- Helpdesk and IT support.- Hardware and Software Installation.- Management of CPD.- Network Security.- Server Operating Systems Virtualization.- Telecommunications services.- Management of CCTV system.- Access control and security system management.- Distribution system management.- Computer Inventory.