Daniel Shear Email & Phone Number

California, United States

• Configure test equipment (Desktop or Laptop systems) update BIOS and BIOS settings, install operating system, drivers and other software as required to meet the minimum test requirements.
• Run validation test cycles as identified in the Confluence JIRA requirements and capture test results in the database.
• Collect accurate account of all failure information including system configuration at the time of failure.
• Record detailed failure information in Confluence JIRA’s for in-depth evaluation by engineering team.
• Participate in root cause analysis of failure and implement corrective actions using the Sysytem Development Lifecycle Methogologies.
• Troubleshoot validation problems and provide recommended changes of test configuration to resolve issues.

Folsom, CA

• Managed 31 contractors to ensure validation operations were carried out and deliverables were completed on time.
• Reviewed invoices to ensure deliverables aligned with referenced billing cycle.
• Ensured contractors timecards included accurate and complete information.
• Trained individuals on various processes and procedures.
• Ensured all contractors followed quality standards and delivered accurate results.
• Configured test equipment (Desktop or Laptop systems) BIOS, installed operating systems, drivers and other software as required.

1900 Prairie City Road, Folsom, CA 95630

• Analyzed and resolved system failures from both a hardware and software perspective and provided documented results to design and support staff.
• Knowledgeable in data evaluation and problem-solving techniques.
• Provided analysis and support of numerous test systems.
• Developed information processing standards and procedures.

• Created or modified documentation for use by receiving department to ensure parts were identified correctly.
• Evaluated process disconnects to increase quality and reduce product returns from customers.
• Standardized processes and ensured accurate documentation in place to meet Agilent quality standards.
• Designed, analyzed, and produced custom reports to enhance quality measures.
• Provided customer support for software and hardware configuration standalone workstations.
• Managed daily operations of production processes which included the use of test stations, and production materials.

• Lowered repair costs and increased part availability in the US and Europe through outsourcing of repair processes to qualified vendors that met HP quality standards.
• Provided product expertise to development team to establish appropriate product support strategies.
• Streamlined repair processes to avoid duplication of efforts and increase customer satisfaction.
• Collaborated with engineering staff to develop new repair process.
• Managed vendors to ensure timely delivery of quality products to HP customers.
• Provide effective communication of engineering requirements to the cross-functional and global teams.