Daniel Shear Email & Phone Number

California, United States

• Configure test equipment (Desktop or Laptop systems) update BIOS and BIOS settings, install operating system, drivers and other software as required to meet the minimum test requirements.• Run validation test cycles as identified in the Confluence JIRA requirements and capture test results in the database.• Collect accurate account of all failure information including system configuration at the time of failure.• Record detailed failure information in Confluence JIRA’s for in-depth evaluation by engineering team.• Participate in root cause analysis of failure and implement corrective actions using the Sysytem Development Lifecycle Methogologies.• Troubleshoot validation problems and provide recommended changes of test configuration to resolve issues.• Ensure quality testing and provide accurate records of all validation activities.• Create or update test documentation and provide training as new test procedures are developed.

Folsom, Ca

• Managed 31 contractors to ensure validation operations were carried out and deliverables were completed on time.• Reviewed invoices to ensure deliverables aligned with referenced billing cycle.• Ensured contractors timecards included accurate and complete information.• Trained individuals on various processes and procedures.• Ensured all contractors followed quality standards and delivered accurate results.• Configured test equipment (Desktop or Laptop systems) BIOS, installed operating systems, drivers and other software as required.• Ran validation cycles and provided accurate accounting of failures, providing detailed data to engineering staff.• Consulted with the customer, vendors, and suppliers to ensure product and project compliance.• Identified and validated product risks and worked with team to mitigate issues.• Participated in failure root cause analysis and implement corrective actions.• Ensured compliance with customer and company standards and policies.• Selected, hired, developed, and evaluated personnel to ensure the efficient operation of the group.

1900 Prairie City Road, Folsom, Ca 95630

• Analyzed and resolved system failures from both a hardware and software perspective and provided documented results to design and support staff.• Knowledgeable in data evaluation and problem-solving techniques.• Provided analysis and support of numerous test systems.• Developed information processing standards and procedures.

• Created or modified documentation for use by receiving department to ensure parts were identified correctly.• Evaluated process disconnects to increase quality and reduce product returns from customers. • Standardized processes and ensured accurate documentation in place to meet Agilent quality standards.• Designed, analyzed, and produced custom reports to enhance quality measures.• Provided customer support for software and hardware configuration standalone workstations. • Managed daily operations of production processes which included the use of test stations, and production materials.

• Lowered repair costs and increased part availability in the US and Europe through outsourcing of repair processes to qualified vendors that met HP quality standards.• Provided product expertise to development team to establish appropriate product support strategies.• Streamlined repair processes to avoid duplication of efforts and increase customer satisfaction.• Collaborated with engineering staff to develop new repair process. • Managed vendors to ensure timely delivery of quality products to HP customers. • Provide effective communication of engineering requirements to the cross-functional and global teams.• Consulted with outsourced repair vendors to answer questions, provide support, and finalize proposals.• Provided support for personal computers: expert troubleshooting techniques; hardware installation and repair, software installs and patches and network connectivity problems.• Reviewed order fulfillment strategy for products reaching end of support life.• Designed and developed quality assurance programs in accordance with HP standards.• Responsible for the production, inventory, and calibration of manufactured products.• Designed, and built testing program for instruments that measured displacement, stress, and strain to products.• Built, upgraded, and maintained personal computers to be used in production areas and for test fixtures.• Worked with engineering group to ensure delivery and quality standards were met. • Transferred matured repair processes to Strategic Partners.