Dan Sheets Email & Phone Number

Denver, Co, Us

Business Development, Customers, Partners, Alliances, and Channels

Palo Alto, California, Us

San Francisco, California, Us

I volunteered as an advisor and coach to help military service members learn about and explore the field of Customer Success.Shift's Mission: We help members of the military, past and present, discover careers, acquire new skills, and embark upon new job experiences at the best companies in the world.

San Francisco, California, Us

- Recognized as #1 CSM in Western Region (for Q3 and 2020) and in top 5 globally out of ~200 CSMs for 2020; attained 99% of renewal quota, 187% of expansion sales quota, and 157% of professional services quota, totaling 142% net retention rate, closing $10.8M in 2020 revenue. Also exceeded every 2019 metric.- Team player! Led seminar on obtaining customer executive buy-in and strategic alignment to entire field organization; spearheaded instruction of innovative Value Realization model to APAC-region CS team; trained ~24 CSMs on account teaming and strategy during new-hire CS bootcamp.- As region’s customer feedback lead, drove team to achieve a >65% customer response rate to Net Promoter Score surveys for four quarters running; obtaining valuable feedback for incorporation into product roadmap and delivery methodology.- Represented 180-person customer success organization on company’s product readiness council; supported development and enablement across 4 new products and 30 product enhancement releases.

San Francisco, California, Us

San Francisco, California, Us

Mountain View, California, Us

Played critical operational role in the explosive growth – scaled from 10 to 160+ employees. - Managed four-person cross-functional team during $1.5M software development project, achieving 85% market penetration. Users realized 60% faster communication, resulting in a $9M renewal investment for follow-on growth efforts.- Led cross-functional team in shipping SaaS product to 70 countries in six months, resulting in $15M upsell and enterprise-scale deployment.- Implemented revolutionary contract award process, resulting in a 90% reduction in time and increasing customer on-boarding capacity to scale operations.- Authored numerous Congressional reports providing regular project updates for Senate/House Armed Services Committees ensuring legislative support.

Menlo Park, California, Us

BreakLine is an education and hiring initiative designed to connect veterans with careers in technology. The program combines intensive, graduate-level classroom instruction with hands-on workshops and professional networking.

Upon returning from a military deployment, I decided to challenge myself with the task of creating an engaging video game. I founded Dabrits Entertainment in October 2014 and immediately got to work as a one-man indie studio to design and deploy a video game. Valkyrie Skies was deployed in late-Summer and Early-Fall of 2015 on Android and iOS.I built a small cross-functional team of artists, programmers, and designers to build Valkyrie Skies. With a team of talented individuals and a modest (boot-strapped) budget, Valkyrie Skies was deployed on time and on budget.Taking this project from cradle-to-grave involved:• Developing a studio and game design strategy• Creating game framework and mechanics• Soliciting, competing, and executing contracts for original artwork and programming• Writing over 60 pages of story and dialogue• Developing and executing an enduring monetization and marketing/public affairs strategy across multiple social media venues• Building a website with an integrated ad network• Integrating game analytics engines• Sourcing beta testers, game testing solutions, and incorporating user feedback• Leveraging open-license assets• Editing and mixing image, sound, and music files• Making and distributing promotional videos, announcements, and posters• Implementing necessary legal safeguards• Communicating with journalists and reviewers• Deploying the game for six different operating systems hosted on nine app stores• Collect and analyze user and usage data

Randolph Afb, Tx, Us

Managed 56 personnel providing diverse customer base daily analysis and reporting of risks across 20 countries in the organization’s most volatile operating region. - Developed trusted advisor relationships with six national agencies supporting executive sponsors in planning and executing record-scale operation.- Directed 7-person cross-functional team overseeing all administrative programs during record high workload with zero service degradation. Oversaw execution of $2.5M operational budget supporting a 1,200-person organization.- Drafted presentations and assessments key to execution of critical operations that required approval from the Secretary of Defense and President of the United States.

Randolph Afb, Tx, Us

Served as lead instructor for the on-boarding, training, and support requirements for 30 customers. - Identified customer needs, analyzed goals, and developed engagement plan meeting unique objectives, enabling 93% mission effectiveness.- Collected extensive customer feedback data after each mission; identified opportunities for product improvement to incorporate into rapid follow-on iterations of product.- Increased output 300% and cleared 12-month backlog by implementing new personnel tracking system. Developed and deployed automated digital storage/retrieval system for 66,000 3D digital map files; innovative solution cost $30 but saved 260 hours annually.

Graduate Certificate, Entrepreneurship & Innovation

Master Of Arts - Ma, Global Security & Intelligence Studies

Bachelor Of Science - Bs, Journalism & Corporate Communications W/Emphasis In Public Relations

Graduate Certificate, Counter-Intelligence